Company Information: What we look for Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace. Markel Style The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below. If you think you have these core attributes we want to hear from you. Job Summary: This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which may be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from inception to resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members. Job Responsibilities Handles moderate to complex claims from inception to resolution with a focus on Commercial Property, Builders Risk and Contractors' Equipment Effectively manages vendors Analyzes complex coverage and prepares letters as needed Conducts, coordinates, and directs investigation into loss facts and extent of damages Provides timely service throughout the life cycle of the claim, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure Sets reserves within authority or makes claim recommendations concerning reserve changes to manager Negotiates and settles claims within authority or makes recommendation to manager if outside authority Prepares reports by collecting and summarizing information as needed Participates in special projects or assists other team members as needed Primarily works from home and/or office but some travel may be required (less than 25%) Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable Delivers technical training and/or provides mentorship to colleagues Education Bachelor's degree or equivalent work experience JD , advanced degree, or focused technical degree a plus Certification Must have adjuster license Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) a plus Work Experience Minimum of 7-15 years of claims handling experience or equivalent combination of education and experience in insurance Successful completion of 5 years as a Claims Specialist Skill Sets Excellent written and oral communication skills Strong analytical and problem solving skills Strong organization and time management skills Experience in negotiation, mediations, arbitrations and monitoring trials on higher value complex claims Ability to influence claims stakeholders and to effectively direct claims strategy Strong vendor management skills are required including the ability to provide direction and guidance to defense attorneys, independent adjusters, building consultants, forensic accountants and other experts while controlling expenses Ability to assist with technical training to team claim handlers as needed Well-developed and advanced expertise and knowledge in most technically complex claims topics Policy comprehension enabling accurate and consistent policy interpretation Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement Ability to deliver outstanding customer service Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word) Ability to work in a team environment Strong desire for continuous improvement Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. Work location is flexible if approved by the Company, except that position may not be performed in Colorado. "Why work for us?" Diversity and inclusion Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world. Community involvement Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising. Commitment to open doors Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee. Entrepreneurial spirit As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.