Senior Account Based Renewals Representative
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AI Summary
Job Requisition ID #
Position Overview
The Senior Account Based Renewals Representative is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.
Responsibilities
Execute End to End Renewal Motions
Independently own and execute full renewal workflows across assigned Regional Accounts
Close Renewals
Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
Drive and Close Seat Expansions
Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches
Monitor Auto Renewal Status
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
Customer Procurement Interaction
Work directly with customer procurement teams to ensure renewal execution and accuracy
Provide mentorship to less experienced colleagues as appropriate
Skills & Competencies
Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight
Customer First Mindset: Proactively identifies customer needs and drives retention outcomes
Advanced Communication: Applies creative communication techniques to influence renewal decisions
Advanced Negotiation: Uses creative and structured approaches to secure renewals
CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency
ATU (Account Team Unit) Collaboration
Expansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches
Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies
Partner Engagement: Provide light touch support to partners for partner owned accounts
Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions
Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions
Minimum Qualifications
5+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
Demonstrated ability to independently manage high volume renewal cycles
Strong communication and negotiation skills with the ability to influence customer outcomes
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Strong organizational skills and ability to prioritize across multiple renewal motions
Experience engaging customer procurement or commercial teams
Preferred Qualifications
Experience working in subscription or recurring revenue business models
Proven experience identifying churn risks and upsell signals using data or customer insights
Familiarity with partner assisted or partner led renewal motions.
Experience mentoring or supporting more junior sales or renewal representatives
Experience providing product or packaging feedback to internal stakeholders
Comfort working across cross regional or matrixed sales organizations
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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