Seasonal Customer Service Agent - Starting Pay $17.00/hr - Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Seasonal Customer Service Agent - Starting Pay $17.00/hr - Remote

Job Description

Prime Therapeutics' mission is to make health care work better by helping people get the medicine they need to feel better and live well. If you have a passion for helping others and an interest in the health care industry, we want to talk to you about our opportunity!

As a Member Service Specialist, you would be a part of our 100% remote Call Center team and responsible for interacting with Prime members, pharmacies and doctors' offices; providing support and assistance with order processing and general account benefit questions. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a Seasonal work from home position. We're looking for agents to start in October and stay with us through February 2023. There is also potential to be hired on full time (with benefits!) depending on performance and business needs.

What we provide:

100% work from home opportunity, all necessary equipment shipped to you
Paid 8 week training program
40 hour work weeks, consistent schedules
A variety of full time schedules, including weekends and evening hours
A welcoming and supportive Call Center team
Opportunities to grow your career within Prime

Available Schedules:

7:30am - 4:00pm (Wed/Thu OFF)
6:00am - 2:30pm (Mon/Sat OFF)
8:30am - 5:00pm (Sun/Wed OFF)
9:00am - 5:30pm (Sun/Fri OFF)
10:45am - 7:15pm (Tue/Wed OFF)
11:30am - 8:00pm (Sat/Sun OFF)
12:30pm - 9:00pm (Sat/Sun OFF)
1:30pm - 10:00pm (Sat/Sun OFF)

Responsibilities

Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
Other duties as assigned

Required Minimum Qualifications

High School Diploma or GED is required
1 year of customer service experience
Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
Strong PC Skills with ability to navigate multiple software systems simultaneously
Strong communication skills with focus on professional demeanor and empathy
Ability to multitask
Detail oriented

Preferred Qualifications

Contact Center experience
Some college coursework
CPhT certification
Fluency in another language (Spanish)
Pharmacy Benefit Management or other Healthcare experience
Work from home (remote) experience (where applicable)

Minimum Physical Job Requirements

Ability to sit 6 or more hours per day
Occasionally required to stand, walk and stoop, kneel, and crouch
Ability to work a flexible schedule including evenings, weekends, holidays, overtime
Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

Reports to Supervisor in the Contact Center

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.