Scrum Master + Business Analyst Role (Remote)

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Posted 8 days ago United States Salary undisclosed
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Job Description

Scrum Master Business Analyst

Long Term

Remote

CitizenShip is preferred

This role requires expertise as a Scrum Master and Business Analyst

Responsibility Stakeholder Management: Communication with Business users related to resolving queries, obtain clarifications and providing updates. Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. Service Management Responsible for the project tasks assigned. Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure. Manage queue effectively and allocate tasks to the team based on an allocation plan. Service Tracking Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). Conduct peer reviews and ensure quality of deliverables.