Salesforce Vlocity Functional Solutions Architect (Remote/Travel)

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Posted 4 days ago United States Salary undisclosed
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Job Description

Summary of RoleAppirio Salesforce Industries Functional Solutions Architect is tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows and focus on Salesforce Industries functionality. The FSA will elicit current state pain points and uncover gaps in CRM best practices. From the session output, the FSA will lead design, with the delivery team, for a future state solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams. As a Certified Salesforce and Salesforce Industries Consultant, the Appirio FSA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The FSA presents complex information equally well to a level audience or a developer community. The FSA has hands on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase. In addition, as part of the Salesforce Industries practice you will be expected to support the development of assets to support sales teams.Detailed Responsibilities• Functional Solutions Architect will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement salesforce.com. • As the Regional FSA it expected that this person will be able to lead the team for a project through the discovery activites and be able to transition the work to the Delivery Team. In addition to providing discovery guidance she/he will also provide the input on how best to document and what artifacts will support the development team and customer.• Provides recommendations as to which Process Libraries might be applicable.• Specific areas of concentration include: Build a clear requirements development strategy for each customer engagement. Strong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers. Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations. • Ability to organize and drive process reengineering sessions • Experience with Org Merge projects Responsible for identification and inventory of customer process pain points and gaps in best practices. • Perform rapid analysis and decomposition of complex business information into technical process components. Perform business process modelling, User experience modeling and basic technical architecture diagramming. • Can interpret technical and business strategy roadmaps and apply a detailed technical solution. Comfortable building and demonstrating prototypes in Salesforce. Strong presenter to C Suite level audiences as well as technical teams. • Comfortable with heavy involvement in user acceptance test planning. • Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities) • Has hands on experience in several mid-size, global implementations using salesforce.com in some of the following areas: Vlocity Platform Essentials Vlocity EPC/CPQExperience• Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 5+ years' experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects • Experience with salesforce.com configuration Experience with salesforce.com custom development • Experience with Salesforce Industries engagement (AKA Vlocity)• Experience developing LOE's in conjunction with sales Strong presentation and communication skills • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools • Familiarity with application development with JavaScript, XML, HTTP, Java, C++, ASP, SQL • The following certificatins are required: Vlocity Platform Essentials Certification Vlocity CPQ/EPC Certification (comms, E or Media & Entertainment) and/or Vlocity CPQ Certification (Insurance, Health Care or Public Sector) Domain Expertisecomms, insurance & wealth management, E, healthcare (payer or agent support)as well as call center information Expected Utilization 50%Value added of role for practiceThis particular role will add value in that there is an expectation that she/he will have a good knowledge of not just Vlocity but Salesforce and domain expertise. She/he will work with creating user stories that can be added to the shared library for Vlocity thus reducing the number of stories that have to be written from scratch. This will enable delivery acceleration for Vlocity projects. In addition the FSA will provide templates for expected Vlocity artifacts and provide content from previous projects that might be applicable.In this role it is expected that for some time that the availablity of experienced Vlocity FSAs will be limited she/he will become a source of support, information and guidance to make sure a sold project can be deivered on time with the expect quality and on budget. She/he will also support coverage in the event that there is an issue within the project so that the client is not impacted. The utilization hours are expected to be obtained through assignment to various projects for the plan and Architecture phase. In a practice role the FSA will provide use cases for the supported industries and work with needed resources to present assets that would support selling to particular clients as well as be expected to be hands on and implement some of the PoCs.We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.