Salesforce Support Engineer

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timePosted 2 days ago location United States salarySalary undisclosed
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Job Description

Title Salescloud Technical SupportSalesforce Support Engineer Location Mountain View, CA Move to bay area POSTCOVID and need to be supporting during PST hours is a MUST. Job Description 2+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities. Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support Experience in Salesforce Lightning, triaging and debugging configuration related issues and APEX Codetrigger, etc. Understand peripheral interfaces with Sales Cloud and API integration, managed packages Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution Understands SLA, KPIs defined for the Service team and ensured adherence Single point of contact for complete AMS support engagement at onsite need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based out of offshore. Flexible to provide on-call support for P1 issues.