Salesforce Business Analyst - Full Time - Remote

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Posted 5 days ago United States Salary undisclosed
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Job Description

Job Title:Salesforce Business Analyst

Location: Miami,FL (Remote)

Job Type: Full Time

Job Description:

Responsibilities:

  • The BA will work onsite with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
  • Specific areas of concentration include:
  • Building a clear requirements development strategy for each customer engagement.
  • Leading discovery workshops, which includes the facilitation and solution presentations.
  • Defining Personas.
  • Documenting requirements in User Story format.
  • Organizing and driving process reengineering sessions
  • Identifying and creating an inventory of customer process pain points and gaps in best practices.
  • Performing rapid analysis and decomposition of complex business information into functional process components.
  • Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
  • Interpreting technical and business strategy roadmaps.
  • Building and demonstrating prototypes in Salesforce.
  • Presenting to executive level audiences as well as technical teams.
  • Participate and guide customers through user acceptance test planning and execution.
  • An understanding of Salesforces capabilities and limitations. Able to clearly communicate those to customers.
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
  • Experience in several mid-sized Salesforce implementations comprised of the following:
  • SFDC Sales Cloud
  • SFDC Service Cloud (including CTI)
  • SFDC Communities
  • 3rd Party App Integration
  • Data Migration
  • Force.com Custom Development

Education and Required Experience:

  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education.
  • 6+ years of experience as a Business Analyst or Systems Consultant for a mid sized organization, or direct consulting expertise leading business transformation projects.
  • Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
  • Financial Service Cloud experience prefered.
  • Sales Cloud experience is required.
  • Financial industry experience is preferred.
  • Experience developing LOE's in conjunction with the technology team.
  • Strong presentation and communication skills.
  • 1 out of 3 of the following Salesforce.com Consultant Certifications: Sales, Service, or Community Cloud.
  • Located and able to work from Miami FL office.
  • NOT ELIGIBLE FOR VISA SPONSORSHIP.
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