Salesforce Business Analyst/Admin (100% Remote)-112838

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Posted 2 days ago United States Salary undisclosed
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Job Description

Salesforce Business Analyst/Admin (100% Remote)-112838

Job Description:

Our work depends on a Salesforce Business Analyst/Admin joining our team to support Centers for Medicare & Medicaid Services (CMS).

As a Salesforce Business Analyst/Admin supporting CMS, the candidate will be trusted to you will be trusted to maximize and optimize existing Salesforce applications. You will work hand-in-hand with stakeholders analyzing organization processes, converting business workflows into workflows and configure Salesforce to meet business needs. In this role, a typical day will include:

  • Designing Salesforce solutions, configuring Salesforce, creating, and refining complex data models, working with external integration, automating business process, and working on additional custom functionality to meet the business needs.
  • Handling basic Salesforce administrative functions including reports and dashboards, workflows, and other routine tasks.
  • Training new users and expanding the Salesforce skill set across the organization.
  • Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
  • Performing fit-gap analysis between Salesforce functionality and customer requirements.
  • Developing and documenting user stories and to-be process flows to support the design and development of Salesforce solutions.
  • Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
  • Breaking down roadmaps into epics and decompose into user stories.
  • Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.
  • Listing out risks and constraints in relation to identified requirement.
  • Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives.
  • Working with stakeholders and the project team to prioritize the backlog.
  • Documenting user stories and providing technical review and validation of requirements.
  • Supporting the collection and reporting of requirements related metrics.
  • Providing additional support and guidance to clients during the implementation phase, to include development of training resources.
  • Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.


  • Bachelor's degree, preferably in Computer Science, Information Systems, Communications, or Computer Engineering, and/or equivalent experience.
  • Active Salesforce Administrator Certification and/or Salesforce Advanced Administrator Certification (please indicate certification # on resume)
  • 8+ years of experience capturing requirements and working with business processes/re-engineering in a system engineering or software application environment
  • 3+ years of hands-on experience as a Salesforce Business Analyst and/or Salesforce Consultant.
  • 3+ years of hands-on experience as a Salesforce Administrator.
  • Hands-on experience working on the implementation of a new Salesforce instance or working on multiple large-scale projects in existing Salesforce instances.
  • 3+ years of experience using JIRA and Confluence
  • Experience working in an Agile environment such as Scrum or SAFe
  • Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years
  • US citizen or a Green Card holder


  • Salesforce Service Cloud or Sales Cloud Certification
  • Certified SAFe Agilist, SAFe Practitioner and/or Scrum Master
  • 3+ years of experience writing Epics and User Stories to capture Salesforce requirements
  • Experience using MS SharePoint and MS Teams
  • Strong interpersonal skills to collaborate with customers and internal cross-functional teams
  • Self-motivated, well-organized, and strict attention to details
  • Superior written and oral communication skills
  • Ability to understand and manage customer expectations and software implementation methodology
  • Ability to prioritize and work on multiple projects at the same time
  • Excellent analytical skills, including the ability to integrate information from multiple sources
  • Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
  • Must have the capacity to understand the QA processes and work in the software environment
- provided by Dice