Sales Support Specialist (US-Remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

We have a unique opportunity for someone to contribute their talents and strengths as a Sales Support Specialist.
Location: US - Remote
Effective January 10th, 2022, all new employees of Computershare, who report to an office regularly or intermittently, are required to comply with our standard OSHA-mandated COVID-19 vaccination-or-testing policy, as soon as practical and as a condition of employment. Employees will be considered fully vaccinated two weeks after receiving both doses of a qualifying two-dose vaccine or one dose of a qualifying single-dose vaccine. Boosters are not required at this time. Face coverings will be required when in an office per the Computershare COVID-19 Vaccination-or-Testing Policy for US Employees.
We Give You A World of Potential
Before we tell you more about the role, it's important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.
  • Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
  • CLS services investors, servicers, and originators in the mortgage industry offering a full suite of products and services including servicing, sub servicing, mortgage fulfilment, secondary marketing, and a mortgage cooperative. This role is critical in helping the CRO and its direct reports meet and exceed budgeted goals. The role will need to collaborate, engage, or work across other teams and departments within CLS. This role is a national role, and the person will not only help with strategic initiatives they will also be required to attend and help with various conferences throughout the year. There are not any critical time constraints, risks, regulatory or legal consequences of the work the role carries out. --
  • We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team.
So, now that you know this is a tremendous department in a company that truly supports their employees, I'm sure you'll want to find out more about the role and what you'll be involved in.
A Role You Will Love
The Sales Support Specialist will be responsible for the day-to-day delivery of high-quality support to the CRO and its direct reports. This includes but not limited to market data, analysis and recommendation, organizing key customer meetings and on-site meetings, driving and leading industry conference strategies and its execution as well as ensuring that the day-to-day resolution of queries are responded to accurately and with agreed timeframes.
Some of your key responsibilities will include:
  • Drive and be the onsite lead for industry conferences and execute the conference sales plan defined by the CRO.
  • Find and analyze market data, driving new sales opportunities and recommendations for each LOB.
  • Research and be the expert on our competitors helping sales know their strengths and weaknesses that need to be sold into.
  • Working with our Shared Services Team, this person will organize key customer meetings and on sites sessions.
  • Ensure day to day resolution, of new inquiries, are responded to accurately and within agreed timeframes.
  • Performs miscellaneous job-related duties as assigned.
What Will You Bring to The Role?
The Sales Support Specialist requires a good understanding of the mortgage banking landscape. Ideally this person has worked in or has pertinent working knowledge of Servicing and Fulfillment outsourcing. Ideally this person will have at least 3 years mortgage banking or Mortgage Vendor experience. Knowledge for the role will be acquired through on the job training and experience.
Other education and key skills required for the role include :
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • 2 years of customer support experience required
  • Required to gain a good understanding of how the wider CLS team works together to successful achieve the CLS team goals and objectives.
  • Requires some basic understanding of external competitor products and services to support continuous improvement and project related activities.
  • Requires attention to detail and some judgment based on best practice and previous experience.
  • Expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedure.
  • Required to coordinate and self-manage assignments ensuring that quality standards and time constraints are continuously delivered to a high standard.
  • Requires developed communication skills to be able to provide clear verbal and/or written communications in response to assignments.
  • Assignments received will range from basic to medium in complexity.
  • The role holder may also require tact and diplomacy when dealing with challenging clients, complaints, or sensitive issues.
  • Where supporting continuous improvement or project related activity the role holder will need to communicate across teams clearly and effectively throughout Computershare.
  • Excellence in the use of Excel
  • Some travel is required.
  • Project management skills are very important.
A Company to Be Proud Of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards You Will Love
Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A Diverse and Inclusive Place to Work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
The more we value and draw upon different perspectives, the better equipped we'll be to solve the challenges of a constantly evolving business environment, and to fulfil the expectations of our customers around the world.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.
Computershare is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-Secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.
In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.
Effective January 10th, 2022, all new employees of Computershare, who report to an office regularly or intermittently, are required to comply with our standard OSHA-mandated COVID-19 vaccination-or-testing policy, as soon as practical and as a condition of employment. Employees will be considered fully vaccinated two weeks after receiving both doses of a qualifying two-dose vaccine or one dose of a qualifying single-dose vaccine. Boosters are not required at this time..... click apply for full job details