Sales (Solutions) Engineer

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📅  Posted 11 days ago 📍 United States
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Job Description

About Us

Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.

We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

Benefits

  • Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
  • A competitive compensation package including stock options
  • Company-sponsored US health coverage (99% paid for employee)
  • Fully remote team - choose where you live
  • Work from home stipend! We want you to have the resources you need to set up your home office
  • Apple laptops provided for new employees
  • Training and development budget for every employee, refreshed each year
  • Parental leave for qualified employees
  • Work with smart people who will help you grow and make a meaningful impact
Requirements

Constructor’s Sales (Solutions) Engineers are responsible for driving all technical sales and for blueprinting integrations for prospective customers. You will play a crucial role in driving the company's sales efforts by providing technical expertise and support to the sales team.

You will collaborate closely with prospects, understanding their needs, and effectively demonstrating how Constructor's AI-powered e-commerce search and product discovery platform can meet and exceed their expectations. Your strong technical background, combined with exceptional communication and problem-solving skills, will be key in achieving sales goals and building long-term relationships.

The Sales (Solutions) Engineer (SE) will primarily be focused on driving revenue but is also heavily involved in driving company strategy, roadmap, and internal education. These initiatives require someone highly collaborative, and comfortable coordinating cross-functionally with product management, engineering, client success, marketing, and our uniquely positioned, prospect solutions team. The SE team is relied on for thought leadership, and to tackle enablement/training, documentation, and defining processes as well.

This is NOT a role dedicated to demonstrating and clicking through a piece of vendor software.

The ideal candidate is a skilled listener with innate curiosity that understands the value of “why,” and recognizes that “why” almost always comes before “how” and “what”. They must have the personal qualities to thrive in a fast-paced sales environment and have the unique ability to gain a 360-degree view of our business to become a creative and technical go-to-market team member for Constructor. You will be required to develop a deep understanding of Constructor’s search and product discovery platform, its features, capabilities, and integration methods. Stay up to date with industry trends, competitor offerings, and emerging technologies to articulate the differentiation of Constructor to prospects.

Our next SE is well-versed in enterprise e-commerce and has experience with Cloud technologies, SaaS, solution design, software development methodology, security requirements, SaaS architectures, and enterprise Integrations. You are comfortable presenting to prospects and partners with the purpose of showcasing Constructor’s differentiation and integration methodologies through a technical voice.

What you will do

  • Prepare and deliver technical presentations explaining products, services, and integration options to prospective customers
  • Support tailored Proof Schedules (lightweight POCs) that address specific prospect use cases and highlight the value and benefits of Constructor.io.
  • Cultivate strong relationships with prospects, acting as a trusted advisor and technical point of contact.
  • Collaborate cross-functionally with product management, engineering, and customer success teams to provide prospect feedback, share market insights, and contribute to product roadmap discussions.
  • Work closely with the sales team to strategize and optimize sales approaches, ensuring alignment between prospect requirements and product capabilities.
  • Provide industry thought leadership within internal meetings, prospect meetings, webinars, trade shows, etc.
  • Confer with prospective customers and engineers to determine system integrations and requirements (e-commerce, PIM, CMS, API integrations, etc.) and map them to the proper Constructor solutions.
  • Assist with RFP and RFI responses.
  • Collaborate with sales teams to understand prospect requirements and serve as a subject matter expert on calls
  • Assist with product training for new sales personnel
  • Stay up to date on company solutions, documentation, releases, and more
  • Stay informed about industry trends, competitor activities, and market dynamics. Leverage this knowledge to identify new business opportunities, contribute to go-to-market strategies, and enhance the company's competitive position.

What you bring

  • Minimum of 3+ years in technical selling and consultancy - being able to work with a range of different advanced products to meet a prospect’s needs (similar roles include but are not limited to Sales Engineer, Pre-Sales Engineer, Solutions Consultant, Pre-Sales Consultant, and Solutions Design)
  • Proven ability to translate technical concepts into business value. Demonstrated success in supporting the sales process, from initial discovery to closing deals. Understanding of sales methodologies, negotiation techniques, and customer relationship management.
  • Excellent verbal and written communication skills, with the ability to effectively articulate complex ideas to both technical and non-technical audiences. Active listening skills and the ability to empathize with prospects’ challenges and goals.
  • Strong analytical and problem-solving abilities, with a resourceful and self-starter mentality.
  • A genuine passion for understanding customer needs and delivering exceptional service.
  • Proficiency in working with and able to triage REST APIs
  • Experience with e-commerce, AI/ML, JavaScript
  • Skilled listener with an innate curiosity
  • Passionate about innovative technology, technical sales, and articulating value to prospects
  • Ability to manage several projects simultaneously, work with different salespeople, and support other SEs where needed
  • Comfortable working with system integrators and our prospect’s development teams
  • Enjoys working with prospects and is comfortable interacting with C-suite executives