Sales Order / Sales Coordinator

Overview

• The role will be positioned primarily as a Sales Order–focused function.

• Core responsibility is post-sales order processing and coordination, not direct selling.

Responsibilities:

• Enter B2B purchase orders to our order management system

• Send Tracking numbers

• Forward all request for invoices to accounting – or possible look up invoices for accounting to help.

• Reference checks on customers – for Net terms approvals

• Forwarding all Vendor Paperwork and Agreements for completion, signatures, and electronic filing.

• Answer all tracking or shipping questions from partners

• Run and communicate reports – some examples of those

• Update B2B numbers for sales and accounting to review

• Send customer Return Reports

• Manage B2B Reserve Report

Initial tasks:

· Replenishment & Manual PO Processing

· PO Processing (bulk / replenishment orders)

· Manual/Partner Order Entry

· Fulfillment Coordination (warehouse selection and routing)

· Inventory alignment and availability communication

· Buyer communication and order updates

· Issue identification and escalation

· Post Order Inquiries for replenishment orders

· Dropship order stream monitoring

You will be trained to:

Ramp into: Conversion Layer Support for eCommerce Channels (like Staples)

• Standard Pricing + availability responses

• Quote creation + execution

• Volume quote support (execute under guidance)

• Opportunity follow-up + tracking

• Sales team support (day-to-day requests)

• Escalate strategy/pricing exceptions