Sales Administrative Assistant

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Posted 12 days ago United States Salary undisclosed

Job Description

Title: Sales Administrative Assistant (Remote)

  • Location: Remote Remote US

We are seeking a full-time remote Sales Administrative Assistant to join our team! You will work with our Sales Director to help us administer and scale our e-commerce and wholesale sales operations as we sell specialty produce to a growing number of consumers and chefs in New York City. This role is fully remote and is open to applicants from across the United States. The role is 40h/week, approximately 8:30am-5:30pm EST Monday-Friday. Starting pay rate is $18.50/hour.

Responsibilities:

  • Administer our e-commerce platform:
    • Manage inventory of crops and packaging
    • Update product descriptions
    • Maintain order fulfillment logs
  • Process orders and invoices:
    • Input orders into order management system
    • Create, approve, and send invoices
    • Create daily delivery routes for delivery professional team
  • Liaise between Sales Director and Harvest Team:
    • Conduct online quality control process ensuring excellent quality of harvested product
    • Understand and communicate nuances of daily order needs to harvest team
  • Perform customer communication and service:
    • Send delivery and pick-up readiness status notifications to customers
    • Serve as the first point of assistance for customers by email or website chat
    • Review and respond to customer feedback
  • Assist Sales Director in improving sales outcomes
    • Conduct outbound sales research
    • Prepare reporting and analyze data to inform improvements
  • Take on increased and new responsibilities with strong performance

Requirements

Characteristics of Success:

  • Highly effective time management; ability to manage multiple simultaneous time-sensitive tasks and projects to on-time completion, and switch quickly between tasks, prioritizing based on urgency and importance
  • Demonstrated orientation to detail; completes high-stakes work with accuracy, and takes ownership to triple check accuracy of own work
  • Excellent written, verbal communication skills; able to build relationships remotely and communicate effectively over email, chat, text, phone, and video call
  • Customer service mindset; eager to address customer needs and help us maintain an excellent customer satisfaction rating
  • Commitment to learn visual, flavor characteristics and packaging requirements for each crop in our range of 40+ (and growing) consumer product offerings, as well as eagerness to learn details of our New York City farm operations as broader context for this roles work
  • Interest and experience in the food service or urban agriculture industry a plus, but not required
  • Experience in sales, e-commerce platform management, account management, or customer service a plus, but not required

Requirements:

  • 2 years relevant work experience or evidence of demonstrated relevant skills
  • Must have and maintain your own computer and cell phone for use in this role
  • Must be authorized to work in the US
  • Must be fluent in English

Benefits

  • Starting pay rate is $18.50/hour.

The following benefits are provided for full-time hourly positions at Farm.One:

  • 401(k) Plan
  • Paid Time Off (Sick Days)
  • Additional benefits to be discussed and negotiated