Sage X3 ERP Support Specialist

Sage X3 ERP Support Specialist, Remote, £30-40k

SearchDATA Group is currently looking for a Sage X3 ERP support specialist to join a growing logistics and distribution business. The office is based in Epsom; however, the role is fully remote with the option to go in should you wish.

What we're offering:

• Salary range- £30-£40k depending on experience
• Remote working arrangement
• Annual bonus scheme

Purpose:

To provide ERP support to end users and colleagues

Key Responsibilities:

• Identify, investigate, and resolve issues with ERP systems
• Provide training and support to end users
• Log calls in the company's tracking system and provide updates to users
• Import, export, and update data in ERP systems
• Amend user profiles, security, and access rights
• Test and implement system changes including reports, requestors, and screen changes
• Update documentation of business processes and user guides.
• Escalate issues to consultants and third-party support
• Provide support to ERP projects

Accountabilities:

• Deliver tasks on time
• Meet agreed quality standards
• Understand and follow the IT strategy
• Maintain project and service tracking systems
• Create and maintain appropriate documentation
• Follow department policies and procedures
• Share of knowledge with colleagues and stakeholders

Skills and Competences:

• Strong technical knowledge of ERP systems (Sage X3)
  • Finance
  • Distribution (sales, purchase order and works order processing)
  • Data import/export and integration with third-party systems
  • Batch jobs and tasks
• Strong technical knowledge of database systems (SQL)
  • SQL queries and updates
• Working knowledge of an industry standard IT Service Management tool

Additional desirable skills and experience:

• Knowledge of ERP bolt-on systems
  • Crystal reports
  • V1 EDD/EDM
  • Draycir Spindle

Other requirements:

• Ability to work under pressure and handle multiple tasks
• Good communication skills, including the ability to convey technical concepts and information to both technical and non-technical people across all levels
• Ability to create and maintain strong relationships with fellow team members, stakeholders, and suppliers
• Self-starter with a mature approach to problem solving
• Excellent attention to detail
• A committed and positive attitude
• A flexible approach

If you have the experience mentioned above, please apply for immediate consideration.