RTSM/eCOA Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a RTSM/eCOA Manager, you will be responsible for end-to-end leadership of Randomization and Trial Supply Management (RTSM/IRT) systems and eCOA in collaboration with Clinical Operations across a diverse clinical trial portfolio. This role serves as the subject matter expert (SME) and primary point of contact for RTSM activities, working closely with Clinical Operations, vendors, and cross‑functional study teams to ensure high-quality system design, delivery, testing, and ongoing support.

What You Will Do:

You will manage day-to-day scientific operations activities, supporting your team to deliver quality outcomes.

Key responsibilities include:

• Support design, development, configuration, and lifecycle management of RTSM/IRT/eCOA systems to meet protocol and study requirements.
• Partner with Clinical Operations and study teams to understand RTSM/IRT/eCOA requirements and ensure alignment on scope, timelines, and deliverables.
• Develop and manage User Requirement Specifications (URS) and system design documentation.
•  Ensure completion, review, and filing of validation and testing documentation in accordance with quality standards.
• Provide ongoing RTSM/IRT subject matter expertise to cross‑functional study teams throughout the study lifecycle.
• Identify, investigate, and resolve system defects and issues in collaboration with Quality, Clinical Operations, and vendors on deviations.
• Manage change control and emergency system changes.
• Serve as the primary operational interface between study teams, RTSM vendors, and internal functional teams.
• Ensure RTSM systems and documentation comply with SOPs and applicable regulations.
• Oversee quality reviews, validation documentation approval.
• Managing RTSM user access requests, modifications, and removals, including oversight of periodic access reviews and audit readiness.
• Alignment with SOPs, regulatory expectations, and system security controls.
• Support the development and implement standardized RTSM processes.
• Document end‑to‑end RTSM workflows and associated guidance.
• Identify process gaps and drive continuous improvement aligned with SOPs and regulations.
• Ensure RTSM processes support inspection readiness and consistent execution.
• Develop role‑based RTSM training curricula and materials.
• Ensure training aligns with processes, system functionality, and regulatory expectations.

Your Profile:

• Bachelor’s degree required (BA/BS).
• Minimum 5 years of operational experience in clinical trials within a pharmaceutical company and/or CRO.
• Strong knowledge of the clinical trial process, with deep expertise in RTSM/IRT (IVRS/IWRS) eCOA systems.
• End‑to‑end experience managing RTSM system builds and updates.
• Proven experience leading User Acceptance Testing (UAT) and validation activities.
• Hands‑on experience working with RTSM/IRT/eCOA vendors; vendor management experience required.
• Project management experience managing complex, matrixed studies or programs.
• Familiarity with testing and issue‑tracking tools.
• Ability to independently identify issues, analyze root causes, and implement solutions in a complex environment.
• Strong communication, negotiation, and stakeholder‑management skills.
• Demonstrated leadership, organization, and prioritization capabilities.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply