RPM Clinical Manager
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AI Summary
The Clinical Manager leads the RPM Passive Device Center, overseeing daily operations, workforce management, and clinical triage of remote alerts. This role is responsible for departmental performance, KPI monitoring, and collaborating with leadership on strategic program growth.
Job Overview:
The Clinical Manager of Remote Patient Monitoring (RPM) serves as the operational leader
of the RPM Passive Device Center and is accountable for departmental performance,
workforce management, clinical oversight, and achievement of organizational objectives.
This role collaborates with the Director of RPM to support strategic planning, resource
management, and program development initiatives while maintaining direct accountability
for daily operations, team performance, workflow execution, and departmental outcomes.
The Clinical Manager of RPM will lead the RPM Notification Center program, managing both
clinical and operational responsibilities, and overseeing the reporting and sharing of
findings with the facility or designated Tapestry provider. This role will also be responsible
for the management of all alerts received via remote technological devices leveraging
dashboards, reports, assuring integrity, and appropriateness of reporting elements, and
clinical triaging of the findings per protocol established.
Note: This is a full-time, Monday–Friday position with flexibility for on-call weekend
coverage as needed.
Key Responsibilities
• Monitor departmental KPIs, productivity standards, quality metrics, service levels,
and operational outcomes while ensuring alignment with organizational goals.
• Lead workforce planning, staffing models, scheduling, resource allocation, PTO
approvals, and timecard oversight to maintain operational efficiency and
appropriate coverage.
• Manage employee performance through coaching, professional development,
recognition, corrective actions, and partnership with Human Resources on
employee relations matters.
The above statement is intended to describe the general nature and level of work being performed by people assigned to
this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of
employees assigned to this job.
• Provide clinical and operational oversight of alert management, escalations,
compliance, workflow execution, and risk mitigation to ensure adherence to
established protocols and regulatory requirements.
• Drive operational excellence through performance monitoring, capacity planning,
process improvement initiatives, and data-driven decision-making.
• Exercise independent judgment in managing day-to-day department operations and
collaborate with the Director of RPM and executive leadership on strategic
initiatives, program growth, and organizational objectives.
• Develop relationships across facilities organization and within TapestryHealth
to facilitate communication and improvement of program.
• Partner with Director of RPM, Sr VP of Population Health, IT regarding quality, system
capacity, and resource requirements for facility and/ or provider feedback.
• Establish a meaningful rapport that builds trust, open communication, and
motivation.
• Contribute to and participate in performance improvement and continuous quality
improvement activities within the Care Management/TapestryHealth.
• Demonstrate the core values and maintain a high level of professionalism in all
interactions and responsibilities.
Leadership Expectations
• Demonstrate ownership and accountability for departmental performance,
operational success, and achievement of established goals.
• Foster a culture of accountability, collaboration, professionalism, employee
engagement, and continuous improvement.
• Lead through effective communication, transparency, consistency, and sound
decision-making.
• Build and maintain strong relationships with facility partners, providers, internal
stakeholders, and cross-functional teams.
• Align departmental priorities and execution with organizational strategy and
objectives.
The Clinical Manager of Remote Patient Monitoring (RPM) serves as the operational leader
of the RPM Passive Device Center and is accountable for departmental performance,
workforce management, clinical oversight, and achievement of organizational objectives.
This role collaborates with the Director of RPM to support strategic planning, resource
management, and program development initiatives while maintaining direct accountability
for daily operations, team performance, workflow execution, and departmental outcomes.
The Clinical Manager of RPM will lead the RPM Notification Center program, managing both
clinical and operational responsibilities, and overseeing the reporting and sharing of
findings with the facility or designated Tapestry provider. This role will also be responsible
for the management of all alerts received via remote technological devices leveraging
dashboards, reports, assuring integrity, and appropriateness of reporting elements, and
clinical triaging of the findings per protocol established.
Note: This is a full-time, Monday–Friday position with flexibility for on-call weekend
coverage as needed.
Key Responsibilities
• Monitor departmental KPIs, productivity standards, quality metrics, service levels,
and operational outcomes while ensuring alignment with organizational goals.
• Lead workforce planning, staffing models, scheduling, resource allocation, PTO
approvals, and timecard oversight to maintain operational efficiency and
appropriate coverage.
• Manage employee performance through coaching, professional development,
recognition, corrective actions, and partnership with Human Resources on
employee relations matters.
The above statement is intended to describe the general nature and level of work being performed by people assigned to
this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of
employees assigned to this job.
• Provide clinical and operational oversight of alert management, escalations,
compliance, workflow execution, and risk mitigation to ensure adherence to
established protocols and regulatory requirements.
• Drive operational excellence through performance monitoring, capacity planning,
process improvement initiatives, and data-driven decision-making.
• Exercise independent judgment in managing day-to-day department operations and
collaborate with the Director of RPM and executive leadership on strategic
initiatives, program growth, and organizational objectives.
• Develop relationships across facilities organization and within TapestryHealth
to facilitate communication and improvement of program.
• Partner with Director of RPM, Sr VP of Population Health, IT regarding quality, system
capacity, and resource requirements for facility and/ or provider feedback.
• Establish a meaningful rapport that builds trust, open communication, and
motivation.
• Contribute to and participate in performance improvement and continuous quality
improvement activities within the Care Management/TapestryHealth.
• Demonstrate the core values and maintain a high level of professionalism in all
interactions and responsibilities.
Leadership Expectations
• Demonstrate ownership and accountability for departmental performance,
operational success, and achievement of established goals.
• Foster a culture of accountability, collaboration, professionalism, employee
engagement, and continuous improvement.
• Lead through effective communication, transparency, consistency, and sound
decision-making.
• Build and maintain strong relationships with facility partners, providers, internal
stakeholders, and cross-functional teams.
• Align departmental priorities and execution with organizational strategy and
objectives.
Qualifications
Required
• Active, unrestricted Registered Nurse (RN) license in good standing.
• Minimum of 3–5 years of leadership experience managing clinical and/or
operational teams, including workforce planning, performance
management, coaching, and employee development.
The above statement is intended to describe the general nature and level of work being performed by people assigned to
this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of
employees assigned to this job.
• Experience leading clinical and non-clinical staff in a healthcare
environment while driving productivity, quality, service-level expectations,
and operational performance.
• Strong knowledge of Remote Patient Monitoring (RPM) workflows, alert
management, escalation protocols, clinical triage, chronic disease
management, documentation standards, and EHR review.
• Experience analyzing operational and clinical data, developing reports,
identifying trends, and presenting recommendations to leadership.
• Excellent communication, organizational, critical thinking, and decision making skills with the ability to manage competing priorities and lead
operational improvement initiatives.
Required
• Active, unrestricted Registered Nurse (RN) license in good standing.
• Minimum of 3–5 years of leadership experience managing clinical and/or
operational teams, including workforce planning, performance
management, coaching, and employee development.
The above statement is intended to describe the general nature and level of work being performed by people assigned to
this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of
employees assigned to this job.
• Experience leading clinical and non-clinical staff in a healthcare
environment while driving productivity, quality, service-level expectations,
and operational performance.
• Strong knowledge of Remote Patient Monitoring (RPM) workflows, alert
management, escalation protocols, clinical triage, chronic disease
management, documentation standards, and EHR review.
• Experience analyzing operational and clinical data, developing reports,
identifying trends, and presenting recommendations to leadership.
• Excellent communication, organizational, critical thinking, and decision making skills with the ability to manage competing priorities and lead
operational improvement initiatives.
Preferred
• Bachelor's degree in Nursing (BSN) required; Master's degree in Nursing,
Healthcare Administration, Business Administration, or a related field preferred.
• Experience in remote patient monitoring, long-term care, skilled nursing, post acute care, population health, or care management programs.
• Experience managing remote teams, workforce planning, staffing models, and
operational resource allocation.
• Proficiency in Microsoft Office Suite, Power BI, reporting platforms, and
healthcare analytics tools.
• Experience leading quality improvement, process improvement, or operational
transformation initiatives with a focus on customer satisfaction and team
engagement.
• Bachelor's degree in Nursing (BSN) required; Master's degree in Nursing,
Healthcare Administration, Business Administration, or a related field preferred.
• Experience in remote patient monitoring, long-term care, skilled nursing, post acute care, population health, or care management programs.
• Experience managing remote teams, workforce planning, staffing models, and
operational resource allocation.
• Proficiency in Microsoft Office Suite, Power BI, reporting platforms, and
healthcare analytics tools.
• Experience leading quality improvement, process improvement, or operational
transformation initiatives with a focus on customer satisfaction and team
engagement.
The anticipated salary range for this role is $115K-$120K. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.
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