Restaurant Engagement Specialist (Vendor Partnerships) (Remote)

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timePosted 8 days ago location United States salarySalary undisclosed
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Job Description

The CompanyFounded and operated by former and current restaurant owners, MarginEdge's mission is to create a world where restaurant operators can focus on the business they love. By eliminating unproductive paperwork and streamlining the flow of operational data, MarginEdge is reimagining the back office and freeing restaurants to spend more time on their culinary offerings and guest experiences. We are venture-backed, serve 1,500+ restaurants, boast a 93+% client retention rate, and have increased sales for the past three years by 60% to 100%. In spite of restaurant closures we are having a growth year and are looking for your help to keep up with it all.What's it like to work with you guys?We are a small business that is incredibly dynamic and evolving daily. The office atmosphere is one of collaboration and creativity and independence and fun. If you like bureaucracy, micro-management, and boring meetings, well, you won't be happy here. You will be happy here if you want to work somewhere you can make a real impact - on a company, an entire industry, and yourself.We are constantly focused on how we can best help restaurants run and grow. COVID hit the restaurant industry hard, and at the beginning, we shifted our focus to helping restaurants navigate the new world and stay afloat. As restaurants have rebounded and figured out how to make things work, we've continued to support our restaurants and help them look forward to a re-opened world.We've been working almost fully remotely since COVID, and though we expect some sort of in-office presence once it's safe, we are open to remote candidates for this role [and many roles] and we are all expected to work effectively with colleagues in-person or remotely.Check out our anonymous employee reviews on Glassdoor.Role: As part of the Vendor Partnerships team, you will be part of a new division within the company focused on growing and managing relationships with vendors, their sales reps, and restaurant customers. You will be coming in at the ground level to help carve out processes to make these partnerships successful. There is lots of room for growth, we are a small team and growing quickly.What you'll be doing:Call restaurants invited by their vendor to use MarginEdge (mix of warm and cold leads)Do research on each restaurant before calling to determine what type of location they are (standalone, multi-unit, etc)Input detailed and relevant notes for each restaurant in SalesforceUtilize Outreach (outreach.io) for email communication to invited restaurantsSchedule discovery calls and demos for invited restaurants (you will eventually lead meetings with prospects once you're comfortable with the software)Once restaurants are onboarded, work with the Onboarding Manager and continue to oversee progression and engagement of these accountsSit-in on vendor meetings and provide thoughtful feedback on how conversations with their customers are goingWhat we're looking for:1-3 years of experience working in a restaurant, sales, or customer engagement rolePassionate about the restaurant industry and technologyThrive in a fast paced and startup environment - you're ready to roll up your sleeves and dive into whatever is thrown your wayQuick on your feet - you're comfortable making lots of calls and would enjoy learning about restaurants, vendor partners, and how to best support their needsYou enjoy building long lasting relationships and problem solvingProfessional, succinct writing skills. A writing sample will be requiredWe are growing quickly and you're looking to grow within the organizationRespect for process, personalization and relevanceYou love being a part of a team, every day we say "we win together"You are naturally curious. You are constantly trying to learn and improve in your craftNice to Haves:Have knowledge of Salesforce or has worked in a similar CRM toolExperience with Excel and PowerpointYou have a hobby / passion. You love something other than your current job!The Ideal Candidate:We want the best people, period. We strongly encourage people of every color, orientation, age and gender to apply. Because we value a diverse workplace, we prioritize an inclusive climate absent of discrimination and harassment during the application process and after you join the team.Benefits and all of that stuff:Base salary and bonus structureUnlimited (pre-approved) PTO401(k), medical, pre-tax HSA plan