Resident Fair Housing and Equity Manager (Glendower Group/ECC) On-site

 Published 10 days ago
 United States
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Resident Fair Housing and Equity Manager (Glendower Group/ECC)

About Glendower Group:

The Glendower Group is a nonprofit 501(c)(3) corporation established in November 2001 as an instrumentality to the Elm City Communities. Glendower is at the forefront of those leading the private sector market in affordable housing and provides comprehensive and integrated real estate development services.


Elm City Communities (ECC/Glendower Group) is committed to fostering equitable and inclusive housing opportunities. In the vital role of Resident Fair Housing and Equity Manager, you will be instrumental in ensuring our adherence to Fair Housing, VAWA, ADA, and other anti-discrimination laws. This position serves as a crucial advocate for residents, providing guidance and support in navigating ECC systems and accessing housing and services. Your role will involve effective mediation, complaint resolution, and managing a process for reasonable accommodations, ensuring that residents' needs are met with empathy and efficiency.

As an independent intermediary, this role requires a strong focus on policy review and development, particularly in identifying and addressing systemic issues within ECC’s programs and policies. You will be responsible for ensuring ECC's compliance with various federal and state regulations, including the Americans with Disabilities Act (ADA) and related laws. This includes leading the development and implementation of ECC's ADA Self-Evaluation and Transition Plan and coordinating staff training to promote equitable access and adherence to ADA standards.

We are seeking a solution-oriented, passionate professional with a deep understanding of affordable housing and a commitment to creating a more equitable community. This role demands a proactive approach in infusing liberatory principles into ECC's work practices, staying informed on social trends, and exploring innovative strategies to enhance equitable access and housing policies. Your efforts will be pivotal in shaping ECC's strategies and actions towards achieving equitable housing outcomes and fostering an inclusive community environment. 

Essential Functions:

  1. Resident Advocacy and Service Delivery: Proactively engage with residents, applicants, and participants, delivering high-quality advocacy and customer service. Address a wide range of housing and service concerns with effective resolution strategies.
  2. ADA Compliance and Strategic Planning: Develop and implement ECC's annual ADA work plan, including regular updates to the ADA Self-Evaluation and Transition Plan. Ensure compliance with ADA, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act through thorough reviews of ECC’s facilities, programs, and policies.
  3. Equity and Inclusion Leadership: Actively contribute to the ECC/HANH Equity Team, developing strategies and programs for equitable housing and economic mobility outcomes. Lead efforts to reduce racial disparities and other inequities using data-driven approaches.
  4. Accessibility and Accommodation Management: Serve as the primary contact for ADA-related inquiries and complaints. Maintain records of disability and accommodation requests, and oversee ADA and disability awareness training for ECC staff.
  5. Policy Development and Review: Regularly assess and update ECC’s policies and procedures to enhance ADA compliance and ensure inclusive participation in ECC/Glendower Group activities.
  6. Housing Accessibility Coordination: Manage accessible housing unit listings and waitlists, ensuring compliance with accessibility standards and conducting quality control reviews.
  7. VAWA Coordination and Hearing Oversight: Oversee ECC’s adherence to VAWA provisions and manage related conferences and hearings, including participation in the grievance hearing process.
  8. Waitlist and Policy Monitoring: Monitor and quality control housing waitlists and transfer lists, ensuring compliance and equitable housing allocations.
  9. Special Projects and Operational Support: Lead special projects aligned with ECC/Glendower Group strategic goals and support overall mission and operational efficiency.
  10. Community Engagement and Training Coordination: Engage with community members and stakeholders, and organize training sessions on fair housing, equity, and ADA compliance.
  1. Disability and Equity Expertise: Deep understanding of disability rights, equity, and inclusion principles, along with cultural competence and the nuances of belonging in diverse communities. This includes a comprehensive grasp of the challenges and opportunities in creating inclusive environments.
  2. Legal Acumen: Thorough knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, Title VI of the Civil Rights Act, and other relevant federal, state, and local laws. This encompasses an understanding of the legal framework surrounding the rights and accommodations for people with disabilities.
  3. Technological Proficiency: Familiarity with various alternative formats and assistive technologies that enable people with disabilities to communicate, participate, and perform tasks effectively.
  4. Accommodation Strategies: Knowledge of effective accommodation methods to ensure access to programs, services, and activities for people with disabilities, including barrier removal and effective communication strategies.
  1. Interpersonal Communication: Exceptional ability to communicate effectively and empathetically with a diverse range of community members, external partners, and ECC staff, using courtesy, tact, and good judgment.
  2. Program Management: Strong skills in planning, coordinating, organizing, problem analysis, decision-making, and evaluation. This includes the ability to develop and implement strategic plans and initiatives effectively.
  3. Negotiation and Mediation: Proficiency in negotiation and mediation, essential for resolving conflicts, fostering understanding, and achieving consensus among diverse stakeholders.
  4. Team Building: Demonstrated ability in fostering cross-departmental collaboration, team cohesion, and a positive work environment within the organization.
  1. Relationship Building: Capability to establish and maintain effective, collaborative, and supportive relationships with staff, external partners, and the public.
  2. Organizational Development: Aptitude for reviewing, developing, and implementing practices and strategies related to ADA compliance, organizational development, and Title VI.
  3. Policy Interpretation and Application: Proficiency in interpreting, applying, and advising on policies and procedures relevant to the role and the organization, ensuring compliance and effective implementation.
  4. Multitasking and Competency: Ability to handle multiple projects and issues simultaneously with strong competencies in diverse areas, demonstrating adaptability and resilience.
  5. Data Analysis and Program Improvement: Skilled in analyzing data to inform decision-making, identify trends, and recommend program improvements. This includes the ability to evaluate program effectiveness and implement enhancements.
  6. Communication and Writing: Strong, comprehensive writing abilities and the capacity to communicate effectively with diverse populations, both in writing and verbally.
  7. Mobility and Flexibility: Ability to move between work sites as required and adapt to various environments, including office settings and field locations.
  8. Legal Interpretation: Competence in interpreting and applying laws, policies, and regulations, ensuring compliance with legal standards and effective policy implementation.

Education & Experience Qualifications:

Working Environment: The Resident Fair Housing and Equity Manager/Ombudsperson will operate primarily in an office setting, requiring extensive work at a computer workstation. This role involves significant public interaction, both over the phone and in person, necessitating strong communication skills and public engagement abilities. Additionally, the position includes site inspections and attendance at meetings related to ADA accessibility at various locations, underscoring the need for mobility and adaptability in diverse settings.

At Elm City Communities/Glendower Group, we value both educational background and practical experience. We recognize that diverse experiences can provide valuable insights and skills essential for the Resident Fair Housing and Equity Manager role.

  1. Educational Background:
    • A master’s degree (or equivalent) in Public Administration, Human Services, Social Sciences, Law, or a related field, with a focus on affordable housing, ADA Compliance, and urban policy issues.
    • Alternatively, a bachelor’s degree in public administration, Human Services, Social Sciences, or a related field.
  2. Professional Experience:
    • A minimum of three (3) years of professional experience in ADA compliance, providing consultation, guidance, and training in disability, accessibility, inclusion, and accommodation services.
    • Three (3) or more years of experience in organizational development or equity program management.
    • Five (5) years of experience working with Housing Authorities or municipal government is preferred.
    • ADA Coordinator Training Certificate is also preferred.
  3. Equivalence of Education and Experience:
    • We acknowledge that extensive professional experience can be as valuable as formal education. Therefore, candidates with more years of relevant professional experience, demonstrating a comprehensive understanding and skill set for the role, are equally encouraged to apply.
    • An equivalent combination of education and experience that provides the applicant with the necessary knowledge, skills, and abilities to successfully perform the essential functions of the job will be considered.
Applications are encouraged from individuals with a strong educational foundation or significant experience demonstrating their capability in compliance leadership. In this role, practical application of skills and knowledge is as crucial as academic achievement, especially in managing compliance complexities in affordable housing.

Compensation: $85,000-$95,000 depending on experience and qualifications. Offering generous and comprehensive benefits. 

EOE Statement: ECC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

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