Ihre Aufgaben You are the primary point of contact for customers with technical questions about our products or those needing warranty support. Your knowledge coupled with your professionalism and friendly attitude will help us provide 1st class technical support and advice to our customers. In this role you will be focused on:Answering calls and emails to provide technical support for Bilstein products within the aftermarketAssisting end users via phone and email in regards to fitment questions, installation issues and troubleshooting as well as general application recommendations.Investigating and providing data, in support of resolving customer satisfaction issues.Assisting customers with securing proper product information and availability to maximize sales capabilities and maintain positive relationships.Documenting inquiries using CRM or similar software.Performing data entry and order entry, generating repair and re-valve orders.Communicating with consumer and product distributors on the progress of warranty evaluations and/or warranty replacement products.Determining warranty eligibility based upon origin of purchase, usage, installation procedure with respect to general terms of warranty policy.This role is highly customer facing and we find the most successful individuals in this position are able to quickly move between tasks, are able to keep a cool head, are able to keep a positive outlook when interacting with customers, and of course love the automotive industry!Ihr Profil Willing to work fully remotely OR located near one of our offices in San Diego, CA or Mooresville, NC. Willing to work central time (CT) business hours and the flexibility to occasionally work either eastern or pacific business hours as needed for coverage. Strong customer service skills (verbal and written) and ability to be on the phone with customers the majority of the day. High incoming call volume. Ability to thrive in a fast-paced team oriented environment, remain cool and collected, apply critical thinking principles and remain flexible. 3 - 5 years of customer service/technical support experience. Strong automotive industry experience and general knowledge of suspension and dampening systems. Strong organizational skills, attention to detail, and accuracy. Ability to multitask on the phone and email while looking up system information. Proficient with MS Office (Outlook, Word, Excel and PowerPoint). Very strong English communication skills (verbal and written) SAP experience a plus. Ihre Vorteile bei uns Benefits: 401(k) (after 90 days) 401(k) Matching (after 90 days) Health Insurance (first of the following month after date of hire) Dental Insurance (first of the following month after date of hire) Vision Insurance (first of the following month after date of hire) Company-Paid Life Insurance Paid Time Off + paid shutdown during the winter holidays Company-Paid Short-term Disability Employee-Paid Long-term Disability Annual credit to company store Discount employee shocks Frequent employee events Kontakt For additional information on our company culture, company benefits, or to potentially get scheduled for an interview, please text SHOCKS to 25000Das sind wir - Ihr neuer Arbeitgeber Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports.Wir wertschtzen Vielfalt! thyssenkrupp Bilstein of America is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.