REMOTE Technical Support and Customer Care Specialist

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timePosted 6 days ago location United States salarySalary undisclosed
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Job Description

DescriptionOur Technical Support Representative roles call for individuals who are able to maintain the fine balance between technical troubleshooting and customer relationship building required to find an innovative way to solve an old problem. Simply put, we are a call center that helps our customers when our software doesn't perform correctly. If you are a technical tinkerer, this is the job for you. The roles start in an 'Introductory' (temporary to hire) capacity. Stamps.com is a company you can grow with. The Technical Support Representative assists external customers of Stamps.com products and services by answering questions and solving technical hardware and software related issues. This role requires a mix of technical support and customer service skills to be successful. The Customer Care Department has a mission critical task in not only meeting our customer's needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.Responsibilities:Essential Duties:+ Handling approximately 15-25 telephone calls per day providing troubleshooting technical support to customers' software issues such as:+ Internet & network connectivity+ printer configuration+ software download/installation/removal+ and others + Meet Key Performance Indicators (KPI's) such as Average Handle Time (AHT), Customer Satisfaction (CSAT) and other departmental standards of performance and metrics.+ Assist customers with Stamps.com account issues, online store orders, USPS-related inquiries/questions/concerns, as needed.Required Experience: + Minimum of one (1) year experience in a customer support / technical support call center capacity.+ Proficient with Windows Operating Systems (XP, Vista, 7, 8, and 10)+ Preferred Qualifications:+ Experience working in a call center / technical support environment+ Bilingual (English/Spanish) skills are a plusRequirements+ Strong working knowledge of a broad range of software and hardware infrastructure technologies.+ Strong working knowledge of Windows OS components:+ Configuration and maintenance+ User interface+ Applications and utilities+ Windows Server components+ File systems+ Core components+ Services+ Working knowledge of Apple iOS and or other operating systems a plus. OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().