We are in search of a Payroll Tax Processor in our Reno, NV office. To be successful you should bring with you an analytical mindset with strong critical thinking skills. You must have an aptitude to seamlessly flex between multiple payroll processes. You will be part of an operation that is customer-obsessed. You will be responsible for solving complex payroll tax issues accurately and timely for Federal, State, and Local tax agencies while effectively supporting a critical function for our payroll business.
customer service, administrative support, Accounting, Finance, Tax
Top Skills Details:
customer service,administrative support
Additional Skills & Qualifications:
The ideal candidate will have a background in business, finance, accounting, or tax Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules Strong customer service skills with ability to empathize and instill confidence. Prior tax preparation experience in a retail setting a plus. Some experience providing support in a call center environment a plus. Strong Research skills and the ability to quickly use online resources to find answers. Critical thinking, and problem solving. Persistence and determination. Willingness to utilize audio/visual tools to communicate with customers. Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well. Friendly and reassuring on camera Bilingual (English/Spanish) communication skills (written & spoken) a plus. Responsibilities: •Provide World Class customer service for established clients, answering questions related to payroll, tax filing and associated processes. •Work with moderate supervision using detailed instructions on assignments, which require research and analysis to resolve any and all applicable issues, escalating issues when necessary to the next level of support. •Communicate with clients, customers and upper level management utilizing provided software. •Process documents and assignments efficiently. •Maintain performance results and support strong communication skills in a virtual environment Qualifications: •Knowledge of general tax regulations, compliance, and tax payments. •Knowledge of government agency filing systems. •Financial, analytical and computer skills required •Outstanding Customer Services skills. •Mentor & Teacher mindset along with strong written and oral communication skills •Ability to identify and improve processes •Proactive problem solving skills •High school, GED is required. Higher level education or is preferred.
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.