Remote Systems Support Trainer/Analyst

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timePosted 14 days ago location United States salarySalary undisclosed
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Job Description

A mortgage client of ours is seeking a Remote Systems Support Analyst/Trainer to join their team. This role is a dual position where the analyst within the business systems team will be involved in supporting the helpdesk but will also be training internal and external end users with one on one training within Encompass. Ideally, this person will have mortgage industry experience and exposure to Encompass (or similar) LOS software, and be eager to work in a fast-paced, everchanging environment. Someone with an outgoing personality who can provide interactive trainings and communicate effectively with team members is important since all trainings are held virtually. Aside from training, this person will be involved in working with system administrators and developers to understand client issues and implement those changes into trainings to reflect the updates in Encompass. Overall, this role is designed to give someone the opportunity for growth within the company and the ability to gain exposure into multiple areas of the business. Minimum RequirementsAt least 1-2 years experience in the mortgage industryFamiliarity with loan origination systems and the loan processExperience within marketing, communications, training, or developmentAbility to learn new technology/platforms quickly Strong communication skills and ability to multi-task in a fast paced environmentExperience within customer service or administrative support Desired SkillsConnectWise and SharePoint experience a plusExperience with Encompass LOS