Remote Senior Systems Analyst MS 365

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Posted 2 days ago United States Salary undisclosed
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Job Description

Kelly Services is hiring a Senior Systems Analyst Microsoft 365 for a remote contract opportunity in Rancho Cordova, CA. Below are the details and required skills. For immediate consideration, please email your resume directly to as well as apply online.Senior Systems Analyst Microsoft 365 OperationsContract: 9/27/21 to 12/31/21 (remote during contract)Remote/Work From Home position during duration of contract*This position may have potential to convert to FT; however, must be able to work onsite in Rancho Cordova, CA.Job Overview:The Senior Systems Analyst (Microsoft 365 Operations) will test, analyze, and document various components and processes required to continuously deliver a first-class employee experience with Microsoft 365. This person has hands-on experience using Microsoft 365 as an end user and has administrative or technical experience in an operations support or engineering environment. This person has formal experience with testing methodologies, documenting results, analyzing the results, and making recommendations from the analysis. This person will work in a business-facing role and will be a competent written and oral communicator with an ability to translate technical topics into conversational business terms. This person has hands-on experience with business intelligence software like Tableau and Power BI, can easily navigate Excel and create pivot tables and conduct VBA scripting, can create and modify front end web visualizations like HTML, CSS, and JavaScript, and will have some experience with PowerShell or other scripting languages.The person will additionally focus on business engagement, training, technology adoption, and developing training and knowledge artifacts, and will guide our workforce toward more efficient and effective use of technology to accomplish their work. This person will partner with Workplace Technology team members to translate technical capabilities into business language and will solicit and conduct business requirements analysis to help the team deliver capabilities and technology integrations across platforms for greater employee effectiveness.The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated, and understands the critical business reliance on communications, collaboration and productivity platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.Skills/Experience - How you will make an impact:+ Use data to identify adoption trends and gaps by technology service and business department, and recommend actions as a result+ Document user needs and identify areas of opportunity to increase effective use of the systems+ Create and maintain Power BI dashboards and Tableau dashboards to report critical analytics trends+ Analyze service component usage data, determine trends in service consumption, and partner with team members on recommendations for areas of opportunity+ Create written and digital training collateral+ Draft and provide input to communications for technology launches, updates, and releases as part of a formal Release Management process+ Manage all training and adoption collateral as a current Knowledge Management repository available to employees and Technology operational teams+ Map existing enterprise productivity solutions to key use cases and personas to help our employees know which tools are best suited to which tasks+ Track and evaluate the rapid and continuous change and technology road maps in Microsoft 365 for business and employee impact+ Test and document new features against business requirements+ Analyze and document business impact and employee impact of new services and features+ Coordinate with Workplace Technology team members to implement new services and features+ Manage and maintain platform support documentation, including operational run books, architectural diagrams, business requirements documents, and relevant proposals and solutions documentation+ Manage and maintain platform governance documentation as contributed to by Workplace Technology service leads+ Manage and maintain configuration documentation for the Microsoft 365 tenant and for each service, including policies, security controls, access controls, and application integrations.Required Skills:+ A Bachelors degree or equivalent education in Computer Science, Computer information Systems or Business is preferred, or comparable experience+ 5 or more years hands-on technology experience in roles of increasing complexity and responsibility+ Extensive experience with Microsoft systems and Microsoft 365 technologies, including servers, databases, applications, and related enterprise software and hardware devices+ Candidate should have current and relevant certifications, or have demonstrated experience managing enterprise environments+ Strong experience with Microsoft Teams, SharePoint Online, Exchange Online, OneDrive, Planner, Power Apps, Power Automate, Power BI, and other Microsoft 365 services+ Strong working knowledge of Tableau+ Detail orientation and problem-solving abilities+ Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesDesired Skills:+ Ability to effectively lead and coordinate the technical activities of the team as well as effectively communicate with all levels of IT and business+ Ability to take input and direction as a project lead and to subsequently organize and complete projects+ Ability to apply understanding of systems to the applications programming environment and business needs assessment+ Ability to develop and conduct training and guidance for other members of the team and for business users+ Advanced verbal and written communications skills, including formal and informal presentations+ Ability to make decisions of considerable impact in the absence of leadership guidance**Why Kelly** **®** **?**By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.**About Kelly** **®**At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.