Remote Research Associate

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Posted 9 days ago United States Salary undisclosed
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Job Description

Our client, a healthcare organization near King of Prussia, PA is looking for Research Associates. Great company to work for, they are looking for a dedicated professional with exceptional computer skills to research and understand websites and reference materials regarding the healthcare system. Our client, a medical services company in the Conshohocken area, is looking for Remote Customer Care Associates. This is a fully remote role, with a variety of shifts available. This is a temporary role, typically lasting from July through February.

Essential Job Functions:

  • Make outbound calls to medical providers and insurance companies in order to locate in-network providers;
  • Navigate insurance websites to locate medical providers (primary care physicians and dentists)
  • Research benefit plans for complex benefit offerings
  • Identify resources and options to assist members
  • Concisely and accurately enter documentation into system
  • Compile research results into a user friendly format for members to review and respond

  • Strong comfort level in meeting call metrics
  • Excellent computer skills - must understand web navigation and Microsoft Suite
  • Excellent verbal and written communication skills required for speaking to physicians' offices, hospitals, insurance companies and healthcare facilities
  • Attention to detail required for tracking cases
  • Must be organized and have ability to multitask
  • Team player - willing to learn, assist and help other team members as required
  • Must have excellent customer service skills
  • Previous healthcare experience a plus