Remote - Remedy Engineer

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timePosted 12 days ago location United States salarySalary undisclosed
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Job Description

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -

Note: This is 100% Remote Opportunity.

Job description:

  • Bachelor s degree with 8-12+ years or Masters with 6 - 10+ years of prior relevant experience in enterprise-wide BMC/Remedy based ITSM engineering, architecture, administration, and development experience;
  • In depth experience providing leadership/technical engineering, architecture, administration, and development support of BMC Remedy 9.x+ specifically with the standard ITSM components (Service Level Management, Service Request Management, Incident Management, Change Management, Task management, Work Orders, Problem Management, Asset Management applications and modules), CMDB, Discovery; Smart Reporting (SRM), Digital Workplace, Smart IT, and other BMC products/reporting tools as it relates to/integrated with the NRC ITSM tool suite/products used;
  • Managing and reporting of Remedy ITSM health to support Assets, Configuration, Service dependency mapping, Governance, etc.;
  • Broad understanding of various Business Asset/Inventory Management Tools (preferably BMC Discovery);
  • Experience and strong knowledge of IT Service Management processes to implement/lead others; ITIL Foundations Level (or higher) Certification; experience in the IT Infrastructure Library (ITIL) processes and working knowledge of IT operations/architecture to implement/lead others;
  • Leads/maintains smooth operation of multi-user computer systems, including coordination with network administrators, data analyst, and end user needs/request;
  • Duties may include setting up administrator/service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocate mass storage space;
  • Leads/interacts with users/evaluates vendor products; makes purchase recommendations, coordinates installation and provides backup recovery; Supervise/maintain all scheduled Remedy ITSM development jobs;
  • Lead/support the creation/maintenance of pre-prod back-up support to prod environments;
  • Lead, develop, and update workflows, templates, SP s and instructions;
  • Lead, develop, and monitors policies and standards for allocation related to the use of Remedy ITSM support;
  • Strong analytical skills for establishing metrics, identifying and resolving systemic failures, and determining weaknesses in documentation and requirements; Qualified candidates should be knowledgeable of the NRC organization, NRC operations, Remedy ITSM, and MS Office Suite.

Thank you for your time and consideration

Regards,

Praveen Vaante

CompuGain

12901 Worldgate Drive, Suite 510

Herndon, Virginia 20170

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