The Rooms Controller will work in partnership with Revenue Management Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both revenue and quality service levels for guests.
Typically requires a high school diploma and 2 to 4 years of experience.
Performs work under general supervision.
Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Possesses solid working knowledge of subject matter.
May provide leadership coaching and/or mentoring to a subordinate group.
Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
Manage Out of Order and Out of Service room's inventory following up with departments such as Housekeeping Engineering and Front Desk and updating Revenue Management team.
Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly down to the room type level.
Ensure inventory across Property Management System (Galaxy) Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
Any task as assigned by Revenue Management or Hotel Leadership team.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
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Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan