REMOTE Outbound Customer Service Rep

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timePosted 4 days ago location United States salarySalary undisclosed
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Job Description

TRC is working with a client that is looking for a REMOTE call center agent to work on central standard time. The Customer Service Representative will act as the front-line, point of contact with current contract holders that call in to inquire about their coverage. He or she will provide world-class customer service to current contract holders and influence them to renew their extended coverage for their vehicles. The expectation is to provide a solution on the first call; there is no cold calling involved as these customers are valued existing customers. Remote - 100%Our hours of operation are from 8am-8pm Central Standard timeTemp to hire$15-$16 per hourMonday - FridaySaturdays 9am - 3pm(Your weekday schedule is set and would vary based on varying 9 hour shifts (one hour for lunch), with 1-2 Saturdays a month from 9am-3pm. You must have a flexible schedule and be available to work during the stated hours as needed.)****Each candidate will need to complete a customer service assessment and recording interview to be submitted for the role.*** Essential Duties and Responsibilities: Provide world-class customer service in every interaction for optimal call center performance and customer satisfaction Convert every customer call to a scheduled appointment or live transfer to Sales Handle a high volume of inbound calls and make in excess of 130+ outbound calls to existing customers, per day Captivate customers and cultivate interest in renewing their coverage Use proprietary software to manage contacts while processing applications Elicit and record customer information using a computerized system Achieve overall performance goals of the organization Must be able to work one Saturday per month Education and Experience: High School Diploma or equivalent required Preferred - two years of experience in a high-volume Call Center QualificationsTo perform this job the individual must be able to perform each essential duty satisfactory with little to no supervision. Consideration will be given to all request made for reasonable accommodations that will assist the individuals with disabilities to perform essential functions associated with the job.