Remote - Level 1 Help Desk Technician

Apply for this position Please mention DailyRemote when applying
timePosted 10 days ago location United States salarySalary undisclosed
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Job Description

We have multiple Level 1 Help Desk Technician positions open. Due to Kalleo specializing in the Public Safety sector, candidates will be required to pass a criminal background check conducted by the McCracken County Sheriff s department. Respond to this ad with your resume, and indicate in the subject line to which level you are applying. Level 1 The Level 1 Help Desk Technician position is a full-time entry level position. This position is available for either working in our corporate headquarters or remote work from home. The core responsibilities of a Level 1 technician are responding to service requests via phone, email, chat, etc., confirming customer information, and creating service tickets with clear and thorough documentation, and providing first level troubleshooting and problem resolution. This position also includes real time monitoring of end points and servers across our entire client base. An ideal candidate will have a basic knowledge and understanding of networking and Windows environment fundamentals with solid desktopend user support capabilities. Additional tasks performed include end user account maintenance, patch management, backup management, etc. This is a full-time position that requires a solid technical foundation via formal education or real world experience. A basic understanding of servers, networking, and computers along with strong fundamental troubleshooting skills is essential for success in the position. IT industry certifications is desirable (e.g. CompTIA A+) Level 1 Help Desk Technicians provide direct front line customer service interactions. Technicians must be able to provide courteous, professional, and positive customer service experiences. Experience The Level 1 Desktop Systems Specialist should have a minimum of 1+ years of experience as an IT staff member or support representative within the last 2 years OR CompTIA A+ certification (recent) OR demonstrated abilities. In addition to the qualifications listed above, Level 1 Desktop Systems Specialists should Be effective problem solvers Possess good communications skills Be team players Consistently exhibit a highly positive attitude Be comfortable working in a fast-paced environment Job Type Full-time, Shift rotations Pay starting at 14.00-16.00 Depending on Experience (Some OT avail)