Remote - Inbound Insurance Sales Agent

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Posted 3 days ago United States Salary undisclosed
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Job Description

Job Description

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.

Primary Duties and Responsibilities:

Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.

Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet company business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and service provisions. Incumbent also provides expert advice by careful review of all available products and offers the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.

Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities including, but not limited to:

expiration dates and subsequent follow-up to provide quote(s),
follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
work campaigns to increase sales and ultimately member penetration of insurance-related products
develop networking referrals
develop referral relationships with other sales representatives, i.e. membership, life & health agent, etc.
Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy; with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers underwriting guidelines, and binding authority to reduce E & O exposures.
Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
Agent and leader develop annual performance plans to support Club initiatives.
Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities.
Perform other duties as necessary.
Meet and/or exceed sales, membership, and other production requirements.

Total Compensation Overview

The Remote - Inbound Insurance Sales Agent position will earn a competitive hourly base of $17.33 an hour plus uncapped commission.

To prepare you for this exciting opportunity, we offer:

Work from home opportunity
Competitive base pay
The average salary earned annually is $68,000 With commission and incentives
Comprehensive benefits plan
Complimentary AAA membership
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
401k Match
Paid Holidays


Required Qualifications:

Home Office Requirements:

Designated workspace free from interruptions and distractions
Workspace large enough for 2 monitors, laptop, and phone
100MB per second high-speed internet with the ability to connect a computer and phone line directly into a modem
Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties) This is only needed in training if the equipment is delayed
Personal cell phone with the ability to download company apps for network access


High School diploma or equivalent. Insurance industry training programs a plus
Must attain appropriate State Property & Casualty insurance sales license within 60 days
Ability to attain and maintain state license for membership sales as required


Demonstrated sales and marketing success
Experience in computer quoting software and e-mail applications.

Knowledge and Skills:

Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
Strong verbal and written communication skills including presentation ability.
Solid selling and sales process skills
Ability to build a strong customer base.
Must be organized with the ability to manage time wisely.
Ability to navigate MS Office applications (Word, Excel,)
Possess the ability to troubleshoot minor computer issues.
Desire and have the capability to work from home.

Preferred Qualifications:


At least 2 years of Call Center Sales experience
Bachelor s degree in business, Sales, Marketing, or a related field

Work Environment:

Remote- work from home. Ability to work extended/irregular hours to include weekends/holidays.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.