Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.
Employment Type: Full Time Industry: Property Management Job Number: 110431
Pay Rate: $14.50 to $15.50 per hour
Work Remotely Must complete an initial 4-week in-person training in Hollywood Florida M-F 8:30 am-5:30 pm
Regular work schedule 11 am-7:30 pm (4 weekdays) 12pm-9pm (Saturdays).
Days off will be Sunday and one assigned weekday.
Provides exceptional customer service.
Answers all inbound calls from clients to fulfill general inquiries regarding their homeowner association coverage, account balances, and violations.
Resolve client complaints.
Provide solutions to common concerns.
Handle all contacts (email, phone, and chat) accurately and professionally for all markets.
Respond to all of the client inquiries and probe accordingly to provide a first contact resolution.
Research required information using available resources and knowledge base.
Defuse and deescalate irate customers to ensure great customer experiences.
Provide customers with service information and submit work orders as appropriate.
Verify and update customer information.
Identify and escalate priority issues.
Conduct warm transfers to appropriate resources.
Follow-up with customers as necessary.
Complete initial 4-week in-person training in Hollywood, Florida
High School diploma or equivalency preferred.
Must possess strong customer service background.
English Required - Bilingual in English and Spanish preferred.
Active listening, verbal, and written communication skills