Remote Inbound Customer Service

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Posted 12 days ago United States Salary undisclosed
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Job Description

Employment Type: Full Time Industry: Property Management Job Number: 110431

Pay Rate: $14.50 to $15.50 per hour

Work Remotely
Must complete an initial 4-week in-person training in Hollywood Florida
M-F 8:30 am-5:30 pm

  • Regular work schedule
    11 am-7:30 pm (4 weekdays)
    12pm-9pm (Saturdays).

  • Days off will be Sunday and one assigned weekday.

Job Responsibilities

  • Provides exceptional customer service.
  • Answers all inbound calls from clients to fulfill general inquiries regarding their homeowner association coverage, account balances, and violations.
  • Resolve client complaints.
  • Provide solutions to common concerns.
  • Handle all contacts (email, phone, and chat) accurately and professionally for all markets.
  • Respond to all of the client inquiries and probe accordingly to provide a first contact resolution.
  • Research required information using available resources and knowledge base.
  • Defuse and deescalate irate customers to ensure great customer experiences.
  • Provide customers with service information and submit work orders as appropriate.
  • Verify and update customer information.
  • Identify and escalate priority issues.
  • Conduct warm transfers to appropriate resources.
  • Follow-up with customers as necessary.


Job Requirements:

Required

  • Complete initial 4-week in-person training in Hollywood, Florida
  • High School diploma or equivalency preferred.
  • Must possess strong customer service background.
  • English Required - Bilingual in English and Spanish preferred.
  • Active listening, verbal, and written communication skills
  • Problem solving/analysis
  • Typing speed minimum of 25 wpm