Remote Help Desk Analyst- Tier II

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Posted 5 days ago United States Salary undisclosed
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Job Description

Long term contract with chance of getting hired full time.


+ Diagnose computer errors and triage to determine the urgency of issues


+ Install, configure and upgrade PC software and operating systems


+ Facilitate Onsite and escalation support activities


+ Provide technical support over the phone or Web to end users /clients


+ Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues


+ Setup new user and email accounts


+ Assist end-users with password changes


+ Setup email on Computers and Mobile devices


+ Document Resolution steps for closed tickets and notes for escalations


+ Create and maintain documentation about customer networks


+ Escalate to higher tier support to resolve customer issues within SLA


+ Create and maintain documentation about Customer networks


+ Troubleshoot software, hardware, and network issues


**Qualifications**


+ Bachelor's degree preferred in Computer Science or related field


+ 2-4 years of helpdesk experience or working with a helpdesk or IT provider


+ Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications


For an immediate response, please email your resume to


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **®** **?**


By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.


**About Kelly** **®**


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.