Remote Healthcare Customer Service (11:30am to 8pm)

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Posted 6 days ago United States Salary undisclosed
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Job Description

CSpring is actively searching for a REMOTE Healthcare Customer Service Rep to support our Member Services team with Indiana Medicaid Rx. This position starts at $14.00 per hour with full benefits, paid holidays, and PTO on day one.

CSpring is a woman-owned business based in the Indianapolis metro region. Our full-time employee consultants serve the healthcare, business, and technology sectors. We are proud to be a 2021 Best Place to Work in Indiana and 2021 Indy Star Top Workplace! CSpring celebrates diversity, equity, and inclusion, and is an equal opportunity employer.

Please note that this position is only open to Indiana residents.

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Position Summary:

Our Medicaid Rx Call Center has an immediate opening for a full-time Customer Service Agent. The hours for this position are 11:30am to 8pm, Monday through Friday, and the CSA is expected to work at least 40 hours per week. Some overtime may be available on occasion.

SUMMARY/OBJECTIVE:

The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. Member Service Representatives must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.

Customer Service Agents must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends.

REQUIREMENTS

High school diploma
1-2 years customer service experience (in a call center environment highly preferred)
Proficiency with computers, software systems, data entry, and Microsoft Office suite
Must have strong time management, including the ability to organize and manage multiple priorities
Strong customer-orientation is a must
Ability to maintain a positive attitude with customers and internal personnel at all times
Excellent interpersonal and communication skills
Ability to work overtime as needed to support department goals
Commitment to company values: Committed, Collaborative, Consultative, Caring
Ability to pass E-Verify, a criminal background screen, and a pre-employment drug screen
Prior experience working with Medicaid and/or with government healthcare (highly preferred)