Remote Fraud Operations Associate

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Posted 7 days ago United States Salary undisclosed
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Job Description

Remote Fraud Operations Associate
Our client based in San Francisco is hiring a remote Remote Fraud Operations Associate on a direct hire basis. Work from home!

Company Profile
Mobile App
Banking
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Remote Fraud Operations Associate Role:
Act as the point of contact and case handler for our users
Review all clients for fraud
Communicate directly with clients over email and phone
Contact users whose accounts are under review
Handle any necessary de-escalation
Review user-submitted information & documentation for inconsistences
Document and update fraud databases
Regularly report on/escalate situations that require higher-level review
Actively discuss and provide thoughts and recommendations on individual user situations

Remote Fraud Operations Associate Background Profile:
BA/BS degree or equivalent practical work experience
1+ years of banking, financial fraud, and financial abuse experience
1+ years of experience directly interfacing with customers over email/chat & phone
A master at keeping calm and composed when dealing with frustrated customers
Healthy amount of skepticism when dealing with suspicious or high-risk customers
Strong ability to emphasize
Ability to work independently and in a team environment

Features and Benefits:
Competitive salary and equity
401(k) plan
Vacation policy
Maternity/paternity leave
Company-paid medical and dental insurance
Fully remote/work from home

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

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