Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes.QualificationsBachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent.Typically 4+ years relevant experience with ICPMS and GCMS technologies.4 years practical experience using or supporting ICPMS and GCMS technologies preferred. Experience with 21CFR compliance software a plus. Atomic spectroscopy experience will be considered, but ICPMS experience is required.Logical troubleshooting skills.Excellent verbal and written communication skills. Shift will be for Pacific time zones - 8 am to 5 pm Pacific.Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-. For more information about equal employment opportunity protections, please see all of our notices for EEO below.