Remote: EDGE-UX Researcher/User Experience Researcher/User Experience Design

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Posted 2 days ago United States Salary undisclosed
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Job Description

Company DescriptionInfotree's approach to every employee and customer is based around making a positive impact. We focus on over-servicing, continuous improvement and a high-quality culture. We're passionate about making successful matches for our employees and customers across the globe. Infotree prides itself in our proven track record and innovative culture with 100% focus on the employees and customersJob DescriptionYou can reach me at OR [email protected].This is Remote Work - W2 Contract Position (C2C Not Allowed)The UX Researcher initiates, designs, and executes research approaches to understand Edge consumers, as inputs to strategic decision-making and design of Edge offerings.Primary responsibilities for this role include:Liaising directly with Edge's UX Design + Product teams to define the consumer experience research and strategy agenda, identify and prioritize research questions and hypotheses related to digital solutions, define and execute research approaches, analyze and synthesize research insights, share and activate implications in design and development of digital solutionsDesigning approaches to learn from consumers, using mixed methods-including qualitative and quantitative, primary and secondary sources-to rapidly gather insight, feedback and data analysisIdentifying and activating critical insights processes, tools, and partnersEngaging existing insights and analytics resources within and beyond the Edge to mine the wealth of data and insight across the Humana organizationEffectively project managing requirements across multiple engagements with a consultative approach to leading and contributing to workLeading and inspiring cross-functional teams to explore and understand our consumers' experiences and needs, uncovering meaningful human-centered insights that drive exceptional designSharing stories of our consumers and communicating consumer needs, principles, and designs through artifacts, presentations, and prototypes to inform Edge offerings so that they can be developed with integrity over timeIdentifying opportunities for EDGE solutions, services, and experiences which meet consumer needs in distinctive waysApplying rapid prototyping and testing approaches to understand consumer desirability of Edge offerings, proving out ideas and course-correcting; supporting cross-functional teams to test offerings through in-market experiments and pilotsEnabling and advocating for consumer empathy across the Edge team through ongoing immersion with consumers in the field, in the lab, and through other channelsServing as an advocate, representing the user voice in all contributions to the Edge business and offering throughout the development processQualificationsRequired Qualifications• Bachelor's degree• 8+ years' experience in UX research and design, lean start-up, rapid prototyping and testing approaches• 3+ years' experience working with cross-functional teams to deliver digital products• Success in contributing to development of disruptive new market offerings, as demonstrated by a strong design/innovation portfolio• Experience with a variety of research methodologies, e.g. field research or ethnography, IDIs, co-creation and prototyping, engaging users remotely, survey design and analysis, concept testing, usability studies• Excellent communication and facilitation skills• Experience with human-centered design, design thinking, rapid-iteration/lean start-up practices and toolsPreferred Qualifications• Master's degree• Experience with online UX and usability testing tools like UserZoom, UserTesting, etc.• Experience with in-market experiments and pilotsAdditional InformationThanks & Regards,Manu KumarRecruitment - Technical RecruiterInfotree Global Solutions[email protected]