Remote Director, Research & Insights

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Posted 6 days ago United States Salary undisclosed
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Job Description

About the role
Fuel Cycle is currently seeking a Director, Research & Insights to join our Research & Insights team. As a Director, Research & Insights, you will be responsible for managing our strategic accounts, while leading a cross-functional group of researchers. In addition, you will be responsible for ensuring quality of the deliverables, client retention and satisfaction, resource planning and staffing, and managing the profitability of group accounts. The ideal candidate will have extensive knowledge of qualitative and quantitative research methodologies, experience leading a team, and experience being the strategic advisor for high profile clients. The role offers a strong career path along with a learning environment where you will expand and develop your market research and leadership skills.

Why you'll love working here
Fuel Cycle is the leading all-in-one experience management cloud platform. We help the world's most customer-centric brands such as Google, Hulu, Facebook, Amazon, and more engage directly with their consumers and capture actionable insights through our online communities. Fuel Cycle was recently recognized by INC5000 as one of the Fastest Growing Private Companies and ranked in the 2021 GRIT report as #6 Best Technology Provider. Fuel Cycle was also listed as one of LA's Best Places to Work for 2021 by BuiltinLA. At Fuel Cycle we foster a culture of customer obsessed individuals who empower each other to work passionately and deliver an extreme impact to our customers.

Where you'll make an impact
Client Relationship Management
  • Direct ownership of strategic accounts, while overseeing group accounts
  • Manage client satisfaction and engagement for group accounts
  • Support researchers in their efforts to expand client relationships through upsell and cross sell initiatives
  • Manage the client contract renewal process to ensure client retention and renewal revenue
  • Manage client health metrics through salesforce and internal dashboards
Research, Project Management & Insight Delivery
  • Develop research project proposals, budget research hours and assign tasks to internal staff or contractors
  • Translate business questions into research plans, utilize internal platform to design and program the research instruments
  • Analyze data and develop insightful results or "stories" that address business objectives in a clear and concise, visually appealing format
  • Load, test and proofread all research surveys and content on staging before posting live to production
  • Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables
  • Ensure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity
  • Manage quality, gross margin and contract compliance for group accounts
Team Management
  • Manage a team of 8 to 10 researchers
  • Oversee hiring, training, coaching, performance management and support to continue developing their skills and research acumen
  • Ensure team effectiveness, efficiency and engagement by providing leadership and guidance to direct reports
  • Ensure direct reports are following company policies and utilizing project management tools appropriately
What we're looking for
  • Bachelor's or Master's degree in a related field
  • Minimum 7 years of prior custom research experience, preferably with a research vendor company
  • Minimum 5 years of client relationship management experience
  • Minimum 3 years of management experience
  • Vertical expertise
  • Hands on experience utilizing qualitative and quantitative research methodologies
  • Experience with SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and/or Tableau
  • Proficiency in Excel, PowerPoint and Outlook is required
  • Self-motivated, flexible, and organized
  • Capable of working independently and within teams
  • Excellent interpersonal, problem-solving and project management skills
  • Excellent verbal and written communication skills
What we offer
  • Health/Dental/Vision Insurance
  • 401K match - 100% of contributions up to 6%
  • Flexible Work Schedule - Hybrid or Remote work options / COVID safety
  • Generous Parental Leave - 12 weeks of Parental Leave
  • Generous PTO Policy - 2 weeks PTO, 6 Sick Days, 3 Personal Days, 1 Mental Health Day/Quarter
  • Commuter Benefits/Free Parking
  • Pet Friendly Office
  • Fully Stocked Kitchen
  • Awarded recognition for: Professional Development, Diversity, Company Culture, Fastest Growing Private Company