REMOTE Customer Success Manager

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Posted 10 days ago United States Salary undisclosed
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Job Description

A bit about us:

We are a rapidly growing, recently funded software company with international reach. For the past 5 years we have revolutionized enterprise software quality and allowed technical teams across the globe to deliver quality SaaS and PaaS solutions faster than ever before.

We are looking for an experienced customer success professional to join our team in a high visibility role as our CSM.

Why join us?
  • Competitive compensation (base + BONUS!)
  • Generous benefits package with excellent health insurance and 401(k)
  • Work from home!
  • Surround yourself with top industry talent
  • Join a stable and rapidly growing company
  • Awesome company perks
  • Step into a high profile role

Job Details

The ideal candidate will have most of the following:
  • 5+ years of customer success experience
  • Experience working in the SaaS and/or PaaS space
  • Background in DevOps, CI/CD, testing, QA, etc.
  • Experience owning customer renewals and expansions
  • Strong relationship/account management skills
  • Experience uncovering business needs and establishing strategic plans
  • Excellent written and verbal communication skills