Remote - Customer Service Representatives

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Posted 7 days ago United States Salary undisclosed
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Job Description

Remote - Customer Service RepsTRC Staffing Services has partnered with Convergent Outsourcing to hire Full Time Remote - Customer Service Reps for their growing client.We need 25 full time individualsWHAT YOU LL GET: Attendance + Performance Pay Training and Mentorship Great work environment Dependable schedule, 40+ hours per week ACA compliant medical benefitsWHAT WE WANT: Prior customer service experience (Call Center is NOT required) Prior call center experience is a plus High energy, self-motivated and a hunger to succeed Willing to go the extra mile to get the job done Professional Presentation Skills Flexibility to work assigned shiftTYPES OF PHONE CALLS THESE AGENTS TAKE:Process Service OrdersBilling & Payment Questions: Taking payments, setting up payment arrangements, assisting customers with extending payment due dates, etc.All the calls that come to this team are high bill calls, agents must be both comfortable and able to work with customers who are struggling to pay their bill and work to find the best possible solution for both the customer and the company.Start, Stop, and Transfer service: Agents assist customers in starting service, transferring service from one home to another, and closing out service for a customer. On these calls our agents perform credit checks and setup deposit and start/stop dates.Outage calls: assisting customers with reporting outages in their area. General Customer ServiceEDUCATION & EXPERIENCE: Qualified candidate must have a High School Diploma or GED. Previous customer service experience in a retail environment, Call Center or Collections environment, etc.Additional Details:Pays $11.00 + attendance and performance based bonusesMust be available between the hours of 6am-7pmSchedule is Monday - FridayMust be able to work 10-12 hour shifts on MondayPlease send all resumes to