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Remote Customer Service Representative (Provider Service Advocate)

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Posted a month ago United States Salary undisclosed
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Job Description

Are you looking to excel in your next career? Are you a game changer? Do you enjoy research and customer service? If you do, this opportunity is for you!

As a Provider Services Advocate you will be responding by telephone to the Dr. Offices and Hospitals, who are currently authorized to work with Medicare Part A and B patients.
  • This is a full time remote position
  • Fully benefited position with some benefits starting day one of employment Company offers
      • Medical/Dental/Vision
      • Tuition Assistance Program (TAP)
      • 401K
      • Employee Assistance Program (EAP)
      • Employee Incentive Program (EIP)
      • Paid Time Off (PTO)
      • Advancement Opportunities
  • It comes with approximately 4 to 6 weeks of fully paid virtual training (4 to 6 weeks shared virtual classroom and 3 weeks with a mentor/SME) The training hours will be between M-F 8:00 am - 4 pm, EST
  • Training is critical
  • Working hours after the training are: M-F 10AM - 6PM EST with one 30 minutes and one 15 minutes break/scheduled breaks
  • 500.00 BONUS at 6, 12, and 18 months
Required Qualifications:
• High School Diploma or GED
• 1 year related work experience
• This includes experience in call center, customer focus, or claims experience
• Proficient with Microsoft Office to include Outlook
• Demonstrated Internet research skills
• Strong problem solving and decision making skills
• Good listening and strong verbal communication skills

The Federal Government and the Centers for Medicare & Medicaid Services (CMS) require all employees of federal contractors to provide documentation of being fully vaccinated against COVID-19 unless legally entitled to a medical or religious accommodation. They may further require applicants to have lived in the United States for a minimum of three (3) out of the last five (5) years to be employed with the Company. These years of residence do not have to be consecutive.

"We are an Equal Opportunity Employer/Protected Veteran/Disabled"