Systems Integration, Inc. is hiring Customer Service Representatives for the Maryland Department of Human Resources call center located remotely. For Maryland and Virginia Residents only. These representatives will answer toll free lines, obtain and provide information regarding DHR programs to the public, and manage inbound and outbound calls and fulfillments in accordance to established procedures. Representatives must have strong computer literacy skills and be able to work on multiple computer applications simultaneously, good at multi-tasking and have the ability to type 45 wpm or more. The call center is staffed Mon-Fri 8am-5pm and Sat- Sun 9am-4pm.Qualified candidates will have:* One year of Customer Service experience in a call center environment is REQUIRED.* A high school diploma or GED is required.* Candidates with prior work experience in the social services industry working with - Medicaid, Maryland Health Connect, Food Stamps, Temporary Cash Assistance, or Child Support, is highly desired and will receive first consideration.Must be able to pass a criminal background search.
Associated topics: agent, call center associate, call center representative, coordinator, customer care associate, customer care representative, customer care specialist, internship, platform support, telephone service representative