Remote Customer Service Representative/Inbound Call Center Representative

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Posted 11 days ago United States Salary undisclosed
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Job Description


Summary

The Customer Service Representative role is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Duties

Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge of specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfill the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics

Requirements

Requirements:
High School Diploma/GED
1-3 years' experience in a related role
Must be proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently

Nice To Haves

Ability to perform detailed work with a high degree of accuracy
Strong analytical thinking, multi - tasking, organizational and time management skills
Excellent verbal and written communication skills
Ability to influence and be assertive through use of verbal, written and interpersonal means with a diverse group of people / disciplines at all levels of an organization
Ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast paced environment
Must demonstrate an appropriate level of assertiveness in performing work responsibilities under time - sensitive deadlines established by contract requirements

Benefits

Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program

Work Remotely

Work remotely temporarily due to COVID-19