REMOTE Customer Service Representative - COA Project

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Posted 12 days ago United States Salary undisclosed
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Job Description

A large managed care company is seeking remote customer service representatives for one of their Health Care Providers, doing risk & pain assessments for the elderly community. This person will be reaching out to patients, mostly outbound calls checking in on certain individuals health screenings. They will then transfer the member to a specialist to complete these assessments.

They will be outreaching to over 2000 individuals nationwide.

The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 based system NO Macbook or Chromebook. This is a project that lasts until Dec 31st, 2021.

Minimum Requirements

-Customer Service oriented

-Good communication and professionalism

-Can work 40 hours weekly

-Detail oriented

- Internet Explorer 11 & Windows 10 based system - NO macbook or Chromebook