Remote Customer Service Representative Clone

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timePosted 7 days ago location United States salarySalary undisclosed
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Job Description

We Are Hiring - READ JOB DESCRIPTION DETAILS BEFORE APPLYING We are looking for Remote Call Center Representatives that will be the liaison between our company and its current and potential customers via the Arise Platform.Training starts January 25th Must Be Hired And Enrolled In Client Certification Course By January 14th To Be Eligible For New Agent Bonus$$ The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is a remote position, you will be a Independent ContractorThere is NO SET SCHEDULE- You Schedule The Hours You Want To ServiceMust Succesfully Complete Client Certification Course Training Bonus $$ After Successfully Completing Client Certification Paid twice a month 1st and 15th Direct Deposit Trainings are about 2 weeks 4 hours a day, This is great if this is a second job or if you just need some extra cash.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeEquipment Needed[CPU Speed] Dual-core 2.8 GHz or better; Or Intel i class or AMD Phenom X2 Class or better Atom, Celeron, Pentium and Opteron processors are not permitted.[Hard Drive] 20GB or more or free space, minimum 60GB total hard drive capacity.[Memory] 4GB of RAM minimum[Operating Systems] Windows 10 Laptop or Desktop with Ethernet Connection (No Wifi Allowed, Mac OS Yosemite 10.10 or higher supported, but must use Windows 10 via Bootcamp setup).[Standard Connection and Speed] Hard Wired (no wireless), Minimum 10 Mbps Download / Minimum 3 Mbps Upload Speeds.[Maximum Latency Threshold] 120 milliseconds (ms)[Monitor Recommendations] 1280 x 1024 (SXGA) Screen Resolution, 1920 x 1080 (Full HD or 1080p), *Dual Monitors may be required on some client programs.[USB Headset with Microphone (required for Certification)] Logitech, Microsoft, or similar brands recommended.[Hard-Wired Telephone and Headset (*required for Production/Servicing for some clients.)] Suggested: AGPtek Call Center Dialpad, or Platronics S12.*Further Information Available during Interviewing Process and after Registration