Remote Customer Service Representative (Bilingual French)

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Posted 5 days ago United States Salary undisclosed
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Job Description

Company Overview

The Enlyte Family of Businesses
Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

This is a remote, full-time position and can be located anywhere in the United States. The hourly rate for this position is $16-$18 per hour.
  • Works with French and English customers via telephone or in written internet-based email or chat sessions.
  • Provides claims support, including status update, documenting claim details, high level valuation methodology, and resolve product/report issues.
  • Emphasis is on effortless experience, identifying opportunities for self-service options, and ensuring first contact resolution.
Qualifications

  • Must have High school diploma or GED equivalent
  • Must be fluent in speaking English and French
  • Ability to type 35+ WPM
  • Ability to navigate multiple systems and screens simultaneously
  • Ability to research information using web- based tools
  • Strong attention to detail
  • Typically requires less than 1 year of related experience
  • Insurance claims and call center experience a plus.
Benefits

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-ALLEXIS #LI-REMOTE #GNX