Remote Customer Service Representative

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Posted 13 days ago United States Salary undisclosed
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Job Description

RESPONSIBILITIES:

Kforce has a client in Yuma, AZ that is seeking Remote Customer Service Representatives I (CSR). This company makes an impact everyday by delivering world class service to the IRS. Details: The start date will be June 8th or June 15th, 2021. The length of the contract is expected to go 3-5 months (could go longer depending on call center demand. Call center hours are between 7am and 10pm (No Weekends!) - Candidates must be open to working any shift between 7am-10pm. Responsibilities:
  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail, and web browsers IN-Contact & AWS
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Adhering to privacy rules
  • Connecting callers with leadership as needed for escalations
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary


Job Requirements:

REQUIREMENTS:

  • High School diploma or equivalent required
  • Minimum six (6) months customer service experience required
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
Equipment Requirements:
  • PC or Laptop - (MAC, Chromebook, Notebook, Netbook, Tablet, iPads, or Smartphones will not work!)
Required Information/Devices:
  • Intel Core i5 Processor with 8G RAM memory (Intel Core i3 Processor will work also) - required
  • 256G hard drive - required
  • Windows 10 - required
  • USB wired Headset - required
  • Ethernet cable for internet; Wi-Fi will not suffice
Internet Connectivity:
  • Wired internet connection from computer to router or modem
  • Download - 20 Mbps minimum
  • Upload - 10 Mbps minimum
  • An attestation of speed is required; Use
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.