Remote Customer Service Representative

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Posted 5 days ago United States Salary undisclosed
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Job Description



We are GROWING! Come GROW with us!!! We partner with colleges, universities, and the Department of Education to help students regarding financial aid, admissions, billing, registration, and their student loan lifecycle. We are looking for passionate and positive individuals who strive to provide exceptional customer-driven products and services while always doing the right thing. We offer competitive pay rates, comprehensive training, opportunities for advancement, an energetic work environment, employee centric leadership team, and many perks for employees primarily revolving around food, fun, and festivities!

Roles & Responsibilities

The daily responsibilities include answering inbound calls from and making outbound calls to students, parents, and customers while efficiently operating multiple computer programs and offering first class customer service.

We Offer

* Starting pay at $11.50; Associates Degree - $12.00; Bachelor's Degree - $12.50 plus an additional fringe pay of $4.27/hr to be used for benefits, 401k and/or can be added back to your paycheck if no benefits are selected.
* Multiple shifts to choose from between the hours of 8:00 AM - 11:00 pm EST. Let us know your constraints so that we can find the right fit and shift for you.
* A shift differential of $2.00 an hour for hours worked after 8:00 PM Monday-Friday and all shifts on Saturday and Sunday.
* Bi-lingual $1.00 pay differential
* 11 Paid Holidays, 2 weeks Vacation, and 7 days Sick Leave
* Work from home opportunities
* Tuition reimbursement up to $4,000 annually
* Potential for quarterly and annual wage increases and bonuses
* Leadership Development Program and career advancement pathway
* Energetic and Supportive work environment
* Opportunity to win prizes, money, time-off
* Sense of community through clubs, volunteer and fitness initiatives
* Cutting Edge safety measures
* Seasonal Events


* Ability to learn quickly through continuous Comprehensive Training
* Multi-tasking skills including time management
* Effective communication skills, both verbal and written
* Superior customer service skills
* Degree or Veterans preferred but not required
* Ability to work 1-2 evening shifts (until 8:30PM) per week (Mon - Thurs)
* Must not currently be in default on student loans
* Must pass a Federal Clearance background check
* Experience with MS Office