Located in Pasadena, CA, CA
Salary: $15.00Remote Customer Service Rep - Work from Home + Sign-on Bonus!
An online-based company is looking to bring on a new Remote Customer Service Rep to join their team! As a Remote Customer Service Rep, you'll be assisting with answering customer inquiries via phone, email, and chat from the comfort of your own home. Essential Duties:
- Answering customers questions and inquiries promptly
- Understanding and following through with company policies and guidelines
- Communicating customer issues to management
- Effectively assist customers via phone, email and chat.
What we're looking for:
- Permanent work from home position
- $350 sign-on bonus (upon completion of 320 work hours)!
- $25 monthly stipend for internet and equipment usage
- Performance-based incentive bonuses that can add up $350 per month (once converted into a permanent employee)
- Twice yearly performance-based raises
- A chance for growth and upward mobility within the company
- Open availability during call center hours. Our call center is open from 5:00AM to 8:00PM Monday through Sunday. Weekend availability is required
- California residents can only be considered for this position right now
- Strong verbal/written communication skills
- Strong typing skills - 50 WPM
- Ability to be customer-focused
- Zendesk experience is a plus
Schedule and Pay:
- Desktop or laptop - 2015 or newer Mac or PC
- Computer camera and Zoom app for training
- High-speed internet through ethernet cable. Wi-Fi is inadequate for this position
- Voice-capable headset and webcam to carry out training and work duties
- Distraction-free and noise-free dedicated workspace
- Training hours - we train from 6:00AM to 3:00PM or 8:00AM to 5:00PM
- Shifts available: 5:00AM to 2:00PM, 6:00AM to 3:00PM, 7:00AM to 4:00PM, 8:00AM to 5:00PM, 9:00AM to 6:00PM, 10:00AM to 7:00PM, and 11:00AM to 8:00PM
- Pay starts at $15.50
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance.
Express Office: South Pasadena
709 Fremont Avenue
South Pasadena, CA 91030