Remote Customer Service Rep - Work from Home + Sign-on Bonus!

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Posted 10 days ago United States Salary undisclosed
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Job Description

Top Job

Located in Pasadena, CA, CA

Salary: $15.00

Remote Customer Service Rep - Work from Home + Sign-on Bonus!

An online-based company is looking to bring on a new Remote Customer Service Rep to join their team! As a Remote Customer Service Rep, you'll be assisting with answering customer inquiries via phone, email, and chat from the comfort of your own home.

Essential Duties:
  • Answering customers questions and inquiries promptly
  • Understanding and following through with company policies and guidelines
  • Communicating customer issues to management
  • Effectively assist customers via phone, email and chat.

Why Apply?
  • Permanent work from home position
  • $350 sign-on bonus (upon completion of 320 work hours)!
  • $25 monthly stipend for internet and equipment usage
  • Performance-based incentive bonuses that can add up $350 per month (once converted into a permanent employee)
  • Twice yearly performance-based raises
  • A chance for growth and upward mobility within the company

What we're looking for:
  • Open availability during call center hours. Our call center is open from 5:00AM to 8:00PM Monday through Sunday. Weekend availability is required
  • California residents can only be considered for this position right now
  • Strong verbal/written communication skills
  • Strong typing skills - 50 WPM
  • Ability to be customer-focused
  • Zendesk experience is a plus

Equipment Needed:
  • Desktop or laptop - 2015 or newer Mac or PC
  • Computer camera and Zoom app for training
  • High-speed internet through ethernet cable. Wi-Fi is inadequate for this position
  • Voice-capable headset and webcam to carry out training and work duties
  • Distraction-free and noise-free dedicated workspace

Schedule and Pay:
  • Training hours - we train from 6:00AM to 3:00PM or 8:00AM to 5:00PM
  • Shifts available: 5:00AM to 2:00PM, 6:00AM to 3:00PM, 7:00AM to 4:00PM, 8:00AM to 5:00PM, 9:00AM to 6:00PM, 10:00AM to 7:00PM, and 11:00AM to 8:00PM
  • Pay starts at $15.50

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance.

Express Office: South Pasadena

709 Fremont Avenue

Suite A

South Pasadena, CA 91030