Remote Customer Service Rep

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Posted 9 days ago United States Salary undisclosed
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Job Description

Insight Global for looking for 3 Customer Service Reps to sit remotely, supporting a national client of ours. The responsibilities are as follows: Respond in a highly professional manner to incoming calls, emails and other social media requests for general and technical support in a timely fashion, identify and troubleshoot common issues with the goal of increasing customer satisfaction, escalate clinical questions to the Clinical Patient Support Specialist, follow processes to log calls as required by current documented procedure, BPIs, and WIs and call handling, AND document and follow-up on all after-hours voicemails, emails, and contacts as required by documented quality system procedures such as BPI and WIs.

Minimum Requirements

High School Diploma or GED required

call center or customer service experience is a MUST

Experience w/ Microsoft products (excel, word, outlook, etc.)

Good phone presence