Remote - Customer Service Rep

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Posted 8 days ago United States Salary undisclosed
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Job Description

This is a full-time position in Salt Lake City, UT with a training date in November. ***Must live within a 50 mile radius to Down Town SLC***The Customer Service Representative provides front-line operational support for the Contact Center. In this role, you will respond to questions, issues and complaints pertaining to Veterans' services and concerns. Phone calls are from a wide variety of individuals including veterans, their family members and/or representatives, VA Employees. In addition to your hourly rate, you will have the opportunity to earn monthly bonuses!Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Salt Lake City office and may be relocated there permanently after social distancing restrictions have been lifted.Only candidates with Call Center Experience listed on their resume will be considered. CORE FUNCTIONS AND RESPONSIBILITIES:Understand and explain Department of Veterans Affairs (VA) services or proceduresAsk clarifying questions to identify complex or vague requests for VA services and informationAccurately record details of calls and other service requests in an expected time frameSelect appropriate VA services to meet the specific needs of customersEstablish and maintain effective communication and working relationships with VA employees, outside agencies and the publicUtilize a multi-screen computer system including a Customer Relationship Management (CRM) applicationMaintain confidentiality and privacy of callersOrganize and prioritize multiple tasksQUALIFICATIONS AND REQUIREMENTS:One year of work experience in customer service environmentMinimum of 6 months' experience in a call centerAbility to hard wire to High Speed Internet (no Wi-Fi or hot spot)Ability to work under pressure including calm and effective dealing with escalating or difficult callsCapability to "think on your feet " to offer additional solutions to problemsDetail oriented with strong organizational and time-management skillsExcellent verbal, interpersonal and written communication skillsFamiliarity with the military and veteran community programs a plusU.S. Military Veteran or Veteran family members receive additional considerationAbility to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card HolderProof of eligibility to work in the United StatesPERKS:Health and Dental InsuranceGenerous vacation and holiday leave401(k)Group Life insuranceShort-termPaid HolidaysVacation and Sick LeaveMonthly Bonuses Awesome Coworker We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.