Remote Customer Service Rep**job details:**+ location:Buffalo, NY (remote)+ salary:$16.50 per hour+ date posted:Friday, April 9, 2021+ experience:Experienced+ job type:Temp to Perm+ reference:AB_**job description**Remote Customer Service RepAre you a NY state resident looking for a full-time, remote position? We are currently looking for Customer Service Representatives for our inbound call center client as a work from home opportunity. In this role, you will answer incoming calls, manage and resolve customer questions and concerns, and enter customer information into a web database; all from the comfort of your home. Skills: -Answer approximately 75-100 incoming calls per day -Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries. -Multi-tasking and ability to problem solve are essential in this role -Effectively communicate using consumer friendly and appropriate languageDont Wait send your resume today to tiesThis unique, remote opportunity will have daily goals & metrics set and you will be recognized for your achievements. You must be a focused, positive professional, ideally with customer service and/or call center experience who resides in the state of New York. We have several different schedules between the hours of operation of 7 am to 9 pm, but ideal candidates will have open availability, including Saturday's before 5 pm.If you're interested in this position, or know of anyone who may be interested, please apply on our website and you can schedule an interview with us as early as today! As this is a remote position, NY state residents are welcome to apply wherever you may reside in NY.The essential functions of this role include:+ working weekendsSkills+ Customer Service+ Basic Software Skills+ Empathy+ Adapting to Change+ Collections+ Telephone Etiquette+ Basic Computer Skills+ Customer supportEducation+ High School (required)Qualifications+ Years of experience: 1 year+ Experience level:ExperiencedShift: FirstWorking hours: 7 AM - 9 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.