Remote Customer Service Rep ($14hr) California

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Posted 10 days ago United States Salary undisclosed
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Job Description

Great remote opportunity to establish experience on your resume and develop skills with a well-known company. With no previous experience needed.

This is a 6-month full-time contract position working around 40 hours a week making $14hr. Bilinguals can make up to $14.50. Must be located in the State of California near the cities Fresno, Modesto or Sacramento for equipment pickup.

Description:

Faneuil is a Business Processing company that has won the contract to service the Covered CA Calls. These calls are for members of CA seeking insurance through the state of California. Agents can expect to take 20-25 calls per day ranging around 15-20 minutes per call. The most important parts of this job are quality customer service and attendance. They want to service the customer the first time, so they limit the number of calls backs they are receiving. These are inbound calls, pin reset calls, enrollment calls, working with applicants to complete their applications and sign of for medical insurance. Entering applicant information demographic information etc. to complete the applications.

Essential

Job Functions

• Use automated systems to review, enter, update and report unemployment claim information.

• Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents which are used to adjudicate claims and make accurate determinations.

• Complete training and understand business functions.

• Provides efficient service to customers and prospects on all patron-based on customer needs.

• Providing stellar customer service.

• Understanding customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.

Skills:

Customer Service call center, Customer support, Customer service

Additional

Skills & Qualifications:

To Qualify You Will Need • Internet Service: • minimum of 5.0

mbps download • minimum of 10.0 mbps upload •

ethernet cable needed for modem (6ft ethernet will be provided) Check your

internet speed by clicking this link: •

Experience Level:

Entry Level- Contract Position - $14hr to be increased at $15hr

on January 1st 2022.

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.